L’Émouleur

This store is suppose to be the “best”, unfortunately I never found out. I call on the week end to ask about their sharpening services. The person on the phone informed me that it will take 1 week to sharpen 4 Japanese knives, I said okay I’ll see you next week. Well today ( Tuesday) I arrive at the store to find it closed ?? I call and ask why I wasn’t told that the store was closed Monday to Wednesday - he said sorry, I asked if he could meet me, he says no :( I ask if he can meet me the next day since I will be away for 9 days again he said no... I don’t think that is” good customer service” in fact I think it’s “Independent “ like we say I’m French. Fail!
7 years ago (30-01-2018)

We brought our very best knife here when it had two chips in it and we're thrilled to be told they could be repaired when the blade was sharpened. We were told it would take a week or so, but I hadn't noticed that the hours are so irregular, so the first time I came to pick it up, it was closed, and the error was mine. The second time I came to pick it up, the place was supposed to be open, but it wasn't. The third time I wanted to pick the knife up during opening hours I called in advance and was told it would be closed, but the owner felt badly for all the inconvenience, so said he'd leave our knife with the shop owner next door and we wouldn't be charged. This seemed very generous. It was generous, until we started to use the knife, which is unmistakably duller than it was when we brought it in. The chips were certainly removed, but not repaired: the knife seems to have been sharpened so much that they disappeared, along with a significant strip of the knife. I'd be totally fine with that as the solution, except that the end result is a knife that is much much duller than it was: we have to force it to cut things (carrots, zucchini, tomatoes) that it used to slip through. Overall, I'm really disappointed: our beautiful high-quality knife is now as dull as one we could have bought at Winners.
7 years ago (15-07-2017)

Bought a Knife from here several years ago, great quality and the in shop service was excellent. Seeing so many amazing knives in one space was memorable to say the least as a cook by trade. If I ever am in Montreal I will be stopping by to purchase again
8 years ago (06-02-2017)

You want beauty, performance, and the knowledgeable know-how of a Western Japanese aficionado? Look no further! Don't forget to pick-up a sexy knife roll on your way out or one of his massive butcher blocks.
8 years ago (06-02-2017)

If you want a knife that will live longer then you, and have some of the best service around this is the place to go throught. Amazing blades, incredible service. I don't even shop around anymore to have my knife sharpen and alway have a blast learning about blades
8 years ago (07-02-2017)