KW Flowers

I called in a Birthday Balloon arrangement to be delivered to my sister turning 65. Since I live out of the province I asked for my receipt to be emailed to me. Being assures this would not be a problem I felt it was an easy way to send a surprise. Here we are nearly a month later and I still did not receive a receipt to know what I paid for this order. I have called K W flowers four times and am still waiting for my email. Sounds to me they are far to busy to follow up with their customer service. It seems Scott is the only person working there to send this email. After speaking to him during call number three he said I will get to it but I am busy. Rating this one for extremely poor customer service.
8 years ago (20-09-2017)

I order the "succulent zen oasis" for my sister's birthday. Not only am I disappointed with the product but also their customer service. After receiving a photo of the succulent plants that were delivered I contacted KW flowers to express how the product was nothing as described/ advertised on their website. I have yet to hear back from them to resolve the problem. Some of plants that were delivered were completely brown, river rocks were not included and there was only one kind of succulent in the dish in a row, not a grouping. For the price I paid I would expect an arrangement that at least resembles what the company advertised on their website.
8 years ago (29-06-2017)

**The ONLY reason they are getting 2 stars instead of 1 is because the situation has finally been rectified** Around the middle of May I ordered an arrangement of sympathy flowers for a coworker who lost a parent. I received an email confirmation saying my order was processed, and a second one later in the day saying the order had been delivered. Fast forward 3 weeks later and the coworker mentioned she never received the arrangement. I called KW Flowers who took down my information and was assured I would get a call back the next day, since the owner was out and they were flooded with orders. A full week later I had not heard back, so called for the second time. A new person answered, took my information, and assured I would get a call back later that day (again, they were busy at the time). One week later (5 weeks after the initial order) I still had not heard anything, so I called back a third time, explained the situation, and that I wanted to talk to someone who can actually help me. I was told to call back when the owner was in, which was in a few days. So a few days later I called back and spoke with the owner, who apologized and said they would send another arrangement, which was delivered the same day. I was given the excuse that they are so busy and get orders from all around the world, and that if they delivered to a building and nobody answers, they would leave it there and mark it as delivered - leaving it in plain sight of the neighbours! After paying a decent amount for this arrangement, I expect them to make sure it is delivered to the correct person. Again, I will say the situation has been rectified, but it took way too long, speaking with too many people, and me having to initiate any and all follow-up. I will not be using KW Flowers in the future, and advise others to look elsewhere for their flower needs.
8 years ago (10-07-2017)

Excellent local service, ordered from far away, on line. Called soon after for a quick correction on the message card, and customer service representative looked after the matter easily. Speedy delivery. I got a call hours later, from the happy recipient.
8 years ago (25-07-2017)

The shopping experience online was easy and fast. I chose the standard Florist's Choice for Birthdays option and the arrangement was beautiful! It was delivered on time with great care. Will deff use KW Flowers in the future!
8 years ago (13-09-2017)