Knapp Norm Dept Store Ltd

I made the mistake of coming here to pickup some waterproof boots. I was assured by the salesperson that the pair I had was waterproof. I go home with the box and look it up online to find that they are not in fact waterproof at all. I go back and explain the situation and all I get is a shrug not even an apology and an offer to pay them more to buy waterproofing spray which they claim will work. How can anyone take them on their word on this? They never offered to see if they have the actual waterproof model in stock or could order it from the vendor. No returns "because their system" only allows for exchanges or store credit. So I can be lied to or fed false information again? If you don't know, say you don't or look it up - don't just make it up or say anything to close a sale. To any prospective customers: don't waste your money or your time going here. They do not value your business.

Mum always said "If you can't say something nice about anyone, don't say anything at all." So, mother dearest, I love you very much and your advice has always been wise, so since I can't say anything nice about Knapp's, I won't say anything nasty at all, although I could... but I won't.

The worst return policy! Taking advantage of a customer through covid protocol. Read my story on them before you buy something there. There are other reviews stating the same complaint as well. I was hesitant to buy a pair of blundstone work boots without a toe cap, the staff member that was helping me from the door, due to covid, was pretty new and not very knowledgeable at all, she had to keep checking with the other employees to answer my questions. When I asked her about the return policy she said I had six months. So I bought the boots with a custom toe cap product that I could apply to the boot called tuff toe. After sleeping on it I decided I wanted to find a pair of blundstones with a factory toe cap, which I found and had on hold at a Mister Safety Shoe. When I went to return the boots, the very next day, in the box with nothing opened and with receipt, they said I couldn't it was exchanges or in store credit only. What kind of store in 2021, doesn't have a return option? After explaining to the manager that I was misinformed by one of his obviously new and untrained employees, he neither confirmed nor denied it. Then the manager told me that there's a sign at the till so that customers know this. I said what good is a sign at the till when you brought the debit machine to the door? He responded it is also written on the receipt, to that I responded, what good is that if I have already bought the boots in order to have a receipt? Moral of the story, DO NOT SHOP HERE! Why would you when you can go to numerous other stores that have a significantly better return policy?

Great service and had styles in larger sizes. I always have a hard time finding shoes that fit and I dread shoe shopping,usually having to go to multiple stores. I walked into knapps and was asked if I needed help right away and once I told the girl my size she went and pulled out what she had . I was in and out of there in 10mins with a pair of sandals and running shoes!

Purchased Royer boots online at bootsbootsboots.ca which I believe is run by this store. Lower priced than other online retailers, quick shipping, boots arrived brand new in original box undamaged. Aside from buying directly from Royer, they were the only ones that had my size.

First off, this is one of the only places with Redwings boots in-stock. Very hard to find short of going to the USA. Secondly, the staff member I dealt with was very knowledgeable, helpful, polite and patient. Any questions I had were answered with detailed and useful information. The store on its own is worth seeing. Thanks very much for the great new boots!

As a Type 1 diabetic with foot issues, it's very difficult to find shoes that are comfortable and don't cause any issues. Went in and was greeted by a very friendly associate who took the time needed to find something for my issues. I purchased two pairs of shoes and my feet have never been better. Excellent customer service and products. The shoes aren't cheap but losing your feet are worth it.

Hello My husband bought me a beautiful pair of cowboy boots for Christmas from this store. He was convinced to buy the ½ size larger due to the pointed toe and availability of sizes and if did not fit could exchange. Unfortunately they are too big. I tried insoles to see if that would help but they still slip around. To get a good feel I walked around the block. My husband brought them back, they refused to exchange them claiming scuff marks and accused me of “line dancing all night in them”. This is a very false accusation. I am so disappointed. I will never shop at that store again, this is a very expensive item to have that do not fit right. It was for a straight exchange. Their customer service is very lacking. I will be contacting Canada West Boots to let them know how they have treated a customer. Beware before shopping at Knapp's.

I bought a pair of boots on the promise that I could return if they did not fit my husband. The sales girl made it very clear that it would not be a problem. What she neglected to tell me is that I could only return for store credit or to exchange. I am very disappointed in this and after speaking to two people at the store they were firm that I could not return for refund. I would not recommend this store as I do not find this policy acceptable. I personally make a policy that I will not buy things where I cannot return them. Therefore, I never would have bought these if I had been clearly warned.

I placed an order on their website bootsbootsboots.ca and they dropped off my order at Canada post a few hours later. Most places take a day or 2 to process orders. Thanks for the lightning fast service!