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Keystone Grey Property Management

  1. Calgary
  2. Calgary Property Management

Reviews, get directions and information for Keystone Grey Property Management

Keystone Grey Property Management

About

Keystone Grey is an experienced, locally owned and operated condo property management business.

Story

Keystone Grey is an experienced, locally owned and operated condo property management business.



"Keystone Grey delivers condominium management and property management services in the wider Calgary region, with over $1 billion in property under management.Keystone has some of the top condominium managers and one of the best accounting teams in the Calgary-region condo management market."
Address: 200-1215 - 1st Street SW , Calgary T2R 0V3, AB, CA
Phone: (403) 668-4866
moc.yergenotsyek@ofni
State: AB
City: Calgary
Zip Code: T2R 0V3


Opening Hours

Monday: 08:00-16:30
Tuesday: 08:00-16:30
Wednesday: 08:00-16:30
Thursday: 08:00-16:30
Friday: 08:00-16:30

Update Info

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Reviews
I have had nothing but unfortunate experiences with this management company, but I'll write only on my most recent experience. There is a minor repair needed in my bathroom Shower cartridge which is a simple, 5 minute repair that I was trying to do. For this I need to temporarily shut off the water to my unit. After being unable to locate a water shutoff to my unit, I contacted Keystone help desk. This is when I was informed that they have locked owners out of access to their own utilities and granted access exclusively to only one plumbing company in Calgary. I was informed that in order to perform this repair I needed to pay this company to schedule a time to come turn off the water. I called this company, and they are charging me $160 to turn off this water for 5 minutes, for the privilege of fixing the leak on my own condo. This is concerning for many reasons, not the smallest of which being that if myself, or a neighbour were to develop a leak in the wall, or a burst pipe, it would simply flow into all the surrounding units with no way to stop it until someone could get in contact with this company to eventually come turn the water off. I responded to the help desk email, stating my concerns about locking owners out of access to their own emergency shutoffs, as well as asking if there were any other way besides paying a $160 fee anytime the water needed off for any plumbing related repair. I received no response, until 2 days later, when my email sent me a notification that they had just flagged my reply to our ongoing email chain as spam. They were quick to inform me they couldn't help, and I'd need to pay. When asking for help or alternatives, they ignored, then effectively blocked communication. Now I have an increasing leak over the long weekend, as I am forced to wait for the only company they allow access to the water shutoff to arrive for a $160 paid service call on Monday afternoon to HOPE that nothing goes wrong with the repair and I can get it done while they are here, lest I have to pay again another day for someone to drive back just for the right to have my water turned off for a few minutes. Absolutely unacceptable on so many levels
We had an emergency this morning and as a result the firemen were unable to restore service to the elevators as per the usual procedure. I contacted the HelpDesk at KSG and Andrea replied to my request. Everything was handled swiftly and efficiently. Service to the elevators was restored within one hour. I suggested issuing an electronic note to the owners and that was also quickly done. From previous dealings with Andrea, I knew at the onset of this ticket that we were in good hands.
Consistently negative interactions. It’s very difficult to have a productive conversation with them. As a condo owner, you would expect to be heard, to get help when needed. Unfortunately that’s not the case with this company. The interactions have actually been quite demoralizing to be honest.
I have issues here and there with poor communication and lack of transparency within meeting minutes from my board and also the property manager. also KSG, I believe it is extremely inappropriate for you to respond to Google reviews addressing those who review directly in such a manner that basically scrutinizes the residents. Further I would put forth you do not address the individual using personal information regarding their place of residence, name, history of communication, and overall relations on a public forum such is Google. As you have replied prior to poor reviews instructing contact/email to KSG, I suggest you do the same to said individuals instead of airing out their reaction/opinions using your database. I've read the fine print - and it states personal info will not be used in a inappropriate way. I find the responses given by KSG here as just flat out a breach of the residents privacy. Again, I'm mostly satisfied with KSG at my condo, but felt the need to state my shock at how personal many of the company's replies to reviews are.
This was a very positive experience. i emailed a request after business hours, yesterday and received the response this morning. Couldn't ask for more than that, thank you Keystone Grey Property Management! Debbie Scruggs Century 21 Bravo Realty
Prompt response even though I sent email after their business hour. Addressed my concern and helped efficiently. Excellent service! Thank you Andrea!!
2022 was a difficult year coming out of COVID and Eva, as KeystoneGrey property manager, did an excellent job assisting RH and the board manage many unique and challenging issues. From dealing with the outcome of a Human Rights Tribunal in Feb, to assisting with internal communications and problem solving throughout the year, to dealing with a difficult tenant, to managing immediate and long term effects of a serious fire in November, Eva operates in a professional, effective, reliable, flexible manner in all that she does. When needed, she offers useful advise or finds answers to situations as they arise. She works well with the board and makes managing the responsibilities of the board easier. As I said at our Sept. 2022 AGM, “Eva is there when she’s needed and needed when she’s there”. She instills the confidence and continuity that things are being and will continue to be run competently. Her outstanding contribution is valued and recognized. Thank you Eva.
I was dealing with an issue regarding an unauthorized fridge delivery and Andrea Aguirre at Keystone Grey helped me understand the process explaining everything in a simple and clear way. She was professional, helpful and understanding of my situation without making me feel bad about it. Thank you Andrea!
Responsive, knowledgeable, friendly and polite. They're real people giving real responses. Sara was fantastic to deal with and genuinely cared. Keep up the great work!
I currently have snow blowing in and building up in my exhaust vent and is melting and caused my fan to stop working. Karen Prosser , the property manager tells us this isn’t an emergency and it’s just a build up of moisture even though I have water dripping all round the housing of the fan. She said that we should “just leave the fan running for 20 minutes”. The fan is so packed in that the fan stopped working… Water leaks are literally one of the first things listed in immediate service request form. As this a an exterior issue on the roof, I am unable to access or fix this issue. Please help Edit/reply I don’t know how long you may have lived here but Alberta is known to have snowfall and I think your missing the point here. The fact that I have snow coming into our home from a place I can not access and I see snow in the vent, I’m being told that it’s a build-up of moisture and turn the fan on even though I can’t because the snow has clogged that fan. I don’t have a problem maintaining and holding on till help arrives however I don’t appreciate being dismissed and brushed off.
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