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Reviews, get directions and information for FirstService Residential

FirstService Residential

About

Welcome to FirstService Residential Alberta, the condominium management leader. http://fsresidential.com/alberta

Story

Welcome to FirstService Residential in Alberta, the condominium management leader, and the property management company of choice for associations in Calgary, Canmore/Banff, Edmonton and Fort McMurray. We deliver full-service condominium management services customized to your needs, as well as value-added services and genuinely helpful service that make a difference, every day, for every resident and community we serve.

Since 1974, FirstService Residential Alberta’s dedicated local professionals have worked hard to enhance the property values and lifestyles of those in our care. As we’ve grown, we have continually improved and refined our services and customer service to become the trusted partner of condominium communities and properties of every type and size. We are proud to have earned the Consumer Choice Award for Business Excellence each year since 2006.

As Alberta’s condominium management leader, we combine our unique strengths – our established local presence, superior market expertise, full-service management offerings and dedicated hands-on service – with the robust resources, support and value-added services of the entire FirstService Residential organization, the acclaimed industry powerhouse. And we think that’s an unbeatable combination.

From our local offices in Calgary, Edmonton, Fort McMurray and Canmore, as well as numerous on-site locations, we work closely with our clients to deliver tailored full-service condominium management services and exclusive value-added programs that meet their needs and achieve their goals. Every service we provide is delivered with a level of concerned and attentive service that builds lasting relationships, adds value, enhances quality of life and creates communities that residents are proud to call home.

About FirstService Residential
FirstService Residential is North America’s largest manager of residential communities and the preferred partner of HOAs, community associations and strata corporations in the U.S. and Canada. FirstService Residential’s managed communities include low-, mid- and high-rise condominiums and cooperatives, single-family homes, master-planned, lifestyle and active adult communities, and rental and commercial properties.

With an unmatched combination of deep industry experience, local market expertise and personalized attention, FirstService Residential delivers proven solutions and exceptional service that add value, enhance lifestyles and make a difference, every day, for every resident and community it manages. FirstService Residential is a subsidiary of FirstService Corporation, a North American leader in the property services sector. For more information, visit www.fsresidential.com.



"Since 1974, FirstService Residential has continued to innovate and expand our services to become the premier property and condominium management company in Alberta, serving properties throughout Edmonton, Calgary, Fort McMurray and Canmore."
Address: 840-7th Ave SW Suite 1100 , Calgary T2P 3G2, AB, CA
Phone: (403) 299-1810
State: AB
City: Calgary
Zip Code: T2P 3G2


Opening Hours

Monday: 08:00-16:30
Tuesday: 08:00-16:30
Wednesday: 08:00-16:30
Thursday: 08:00-16:30
Friday: 08:00-16:30


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Reviews
First Service took over managing our condo building in October 2022. In the first 4 days, they accomplished more than the prior management company did in 4 months! Our assigned Property Manager Kari has been fabulous - the entire Board, and all Service Vendors, much appreciate her effort & approach. Highly recommended!
I had a fantastic experience working with Crystal Johnson this morning. She went out of her way to provide me with the certificate of insurance without delay which was required for our closing this week. Super happy with the service I received today. Crystal is definitely your go-to person at FirstService. Thank you Crystal!! You're awesome :
Just wanted to give a shout to our transition manager Desirae Paterson who has come in and been extremely helpful since her first day here. The building is starting to have its fair share of water issues and Desirae has been nothing short of amazing to work with. She takes action quick, follows up on questions and concerns in a timely manner and does it all with a great attitude and smile on her face! Thanks Des!
This company is terribly ran. Not only do they have individuals with absolutely no customer service skills, they are rude and every concern you have will be brushed off. Every person that I have talked to about issues in my building has no idea what is happening majority of the time and when you ask for an explanation, there's are no facts behind any reasoning they give you. They take absolutely no accountability for their wrong doings and on top of that they are extremely unprofessional. I usually do not write any reviews but, the treatment I have received at this place is absolutely atrocious. I feel bad for whoever has to deal with these people because it truly has been one of the worst experiences. If you are looking to rent from a place they manage, please save yourself the headache. Most importantly, if you are looking to purchase a place where they manage, please beware of all the loops you will have to take to get a timely response. Not only that, it will take you months to get an explanation for their wrong doings and even then, they will not take accountability.
Low star rating as I have had a bad experience with this company. Only 1 person, Crystal Johnson, has been fantastic to deal with and very responsive, making sure we had all the documents we needed. The actual Property Manager, Paula, has not been helpful at all.
We've been dealing with First Service for years and they come recommended. I am so happy to have had the pleasure to work with Crystal Johnson at First Service. She has a great personality and is always very quick and timely in helping us deal with a stressful situation. Thank you Crystal!
Horrible and disorganized management company. Moved into the new building on Nov 1. Setup front door access and things were working “fine”. Here are the things that they don’t know or haven’t been able to tell us; - elevator booking - Building manager’s identity/contact info - What to do in case of emergency Front door access is through an application. For four days I had no issues getting into the building. On the weekend I was unable to login. When I contacted the company that manages the application, I was told I was removed from the unit and needed building management’s approval to get added back up again. When I contacted the emergency contact information for first residential the following happened: - agent couldn’t find the building in the system - Once found they informed me that they left a message for management and it could take 24-48 hours for them to get back to me after the weekend - This isn’t considered an emergency, emergency would be like flood or fire in which case I don’t think I would contact first residential In short they are completely ok with leaving me hanging out there for the whole weekend and probably a few days after that, even though I can’t use the system to get into the building that is currently my home and pay rent into. While I understand that first Calgary only took over managing this building on Nov 1, basic stuff like this should have been figured out and a resident shouldn’t have to run around for a few days due to these issues. After 40 minutes on a call and the call centre agent contacting and leaving messages for three people who I was only able to get their first names, I was told that someone will be in contact with me shortly if it was deemed an emergency. So in short someone decides if this is an emergency and then they might contact me to resolve it, but we can’t give you a timeline and for now just don’t leave the building. I have contacted the call centre again on Monday morning and received the same response that someone will get in touch with me within 24-48 hour turn around time for the on site team to get back to me. The best part of l of this is no one has been able to tell me who the building manager is.
Prena Sharma from this property management has helped us moving into a Condo. She has provided related documents and have replied all inquiries instantly. She is definitely a very good support person, and I want to continue working with her until my stay in this building. However, I would like to leave a suggestion for the Management in regard to elevator key. That was very hard to pick up key from your office, me being moving from another province and then head to the building to unload the stuff in the dictated time limits of two hours. I had to arrange a second person in Calgary to pick up key to meet the mover in the building. Elevator key must be provided at the location rather than picking up from your office.
Our Calgary condo has been under the management of FirstService Residential for more than 10 years. The last few years Segundina has been helping us with different issues; she is always prompt, polite, and very efficient. We are very happy with the service provided, thank you!
I didn’t have an easy initial experience with First Service customer care team as they seem not to align on solutions and shuffled me all around the place. Thanks to Grant Becker for helping me with on-boarding in struggles. More thanks to Shelby Adams who was supportive, empathetic, and effective in helping me resolve the hullabaloo with my moving in this week. I hope my future experience with the team is better. Big thanks again to Grant and Shelby
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