Kelowna Crossing Cleaners

I thought I would try this place for the dry cleaning service. I went in and asked a few questions regarding how long to get back, what their shirt service was and pricing. I was speaking to what seemed like a manager or owner and she said all the right things. I brought my shirts in and gave it a try. When I returned to pick up my shirts and pay I advised them that I spoke to the manager and she told me to advise whoever I spoke to that I was speaking to her and that I could get a discount based on where I worked. The staff member helping me said they do not have a manager just owners. She started quizzing me on what the person looked like. This was a few weeks back and I am not sure this was the best method to determine if I should get the discount promised me. The staff member said it sounds like I was just speaking to another worker there and she is not authorized to give discounts. So, either the manager/owner knew this would be the response and when she offered to me originally she knew she had nothing to lose since her staff wouldn't give a discount or she was not a manager/owner at all or the manager/owner did not advise her staff of the discount and made me look stupid asking when I came to pick up. Whichever it was, the business practices are questionable. I did the original drop off with only 6 of my shirts just as a test before making any ongoing plans with this place (given mixed reviews on-line). Glad this was my approach... I do not recommend this place. Unfortunately the prices are good ($31 after taxes for 6 shirts) and location is good (right next to Costco), so they could have had ongoing commitment by me but I don't appreciate the treatment and the business practices so will not be returning.
9 years ago (25-03-2017)

Very poor customer service on the phone, I called to inquire about the cost of an average load of laundry to wash and dry and the woman that answered was very unknowledgeable and couldn't give me a simple estimate and had no common courtesy or manors. Might change rating after going there out of sheer convenience due to lack of transportation but i cant see it happening unless they did my laundry for free
9 years ago (04-03-2017)

Awaiting to pick up dress shirt as staff smokes 1 foot from door.Charged and paid.Upon getting home shirt is visible wrecked on one entire side. Return and told"back about your shirt? Yeah, we all tried everything(before charging me and sending me home.)Unworn Shirt and staff says "well I never saw it when you brought it in." Shirt retails $100. Do not go here! Ever! Awful, awful place;lowliest of the low.
9 years ago (16-02-2017)

They do an amazing job on our banquet table cloths!
9 years ago (02-05-2017)

Family owned and operated for 16 years or more. Fair prices and great staff. Very efficient to do lots of loads at a time.
10 years ago (28-06-2016)