JOANN Fabrics and Crafts

I recently went in to buy some fabric and I asked for some help reaching the fabric I needed on the top shelf. The two ladies I asked were both very rude and looked at me as if I had just ruined their whole day. One of them asked if I could find any of the fabric on the lower shelves because she didn't like using the ladder for the top shelf. This is unfortunate because I love buying fabric at this store but after my experience I do not want to return. I will say that a different lady at the check stand was very nice and polite.
8 years ago (20-10-2017)

Disappointing. For a brand new store, I expected a better selection. I've been happy with my jewelry making material purchases here, and this used to be my go-to craft store, but lately the overall quality of service has gone down. On my last visit I had to walk around the entire store to find an employee (even the checkstands were empty), and when I asked them a question, they were unhelpful and not very polite. I found what I was looking for at the Michael's next door, which has a much broader selection and better customer service.
8 years ago (24-08-2017)

Terrible costomer service and disrespectful staff. Waited fourty minutes to ask a question with literally only 2 costomers in the store and they responded to look harder around the store for the fabric I was looking for. I will make a point to just buy online and not support this local business because of how often they are slow and rude.
8 years ago (03-11-2017)

Since they moved to the new location they have way less fabric than before and even worse service. Most of the employees are unsure of what they carry and also often rude. There is one lovely lady who is usually at the cutting counter but that's it, and you always have to call someone to checkout. Always a very frustrating experience.
8 years ago (16-10-2017)

What a disappointment if you are looking for fabrics like their old location offered. This is an amazing new CRAFT store -- such fun stuff and so many options! But this is "Jo-Ann FABRICS...and crafts." Where are the fabrics? They have a fair amount of quilting and upulstory options, but I was literally making laps around the store looking for "the rest of it". There is no more. If you want to do something other than quilt and upholster with your fabrics, like maybe make clothes, you're better off going to Wal Mart. Seriously, at least the one in Pullman has more of a selection. On top of all that, the employees there when I visited had a very bad attitude. I asked what she thought if the new store. Her response was literally, "It's fine. What more do you want me to say." My review for the store: "It's fine. What more do you want me to say."
8 years ago (10-07-2017)