J Spa

I purchased a couples massage package with foot scrub on groupon for my girlfriends birthday and proceeded to have the worst experience ever. This is actually the first review I have ever written but I felt compelled to do so because I felt like I need to save other people from such a disaster. Please save your money and the headache and hassle and pain and find a better place to go to. I understand that this place lists a couples massage for what appears to be a decent rate on groupon but it honestly would not be worth it if it was free. This place makes it so difficult to arrange an appointment. It's as if they don't want you to come in at all. They list themselves to be open 12 hours a day and yet you get only a very few specific and odd times to come in "take it or leave it" and that to way down the road. That is of course if they answer their phone. The idea of a massage is to be relaxed and the headache early on in booking already makes your stressed. Anyhow, once you get an appointment here is what may transpire: You will find yourself in a run down and tiny hole in the wall. You will met by a lady at the front reception who will ask you to go to the bathroom and will have some forced chit chat and this process will take 10-15 minutes. This will seem okay to you at the time but then you later find out your clock has started ticking the moment you came and so this is included in your massage time. Later we found out that there was also no foot soak and scrub offered which was supposed to be part of the package. Then the lady led us into a tiny room that could barely fit two beds. The beds had mismatched and worn out sheets on them that were not exactly the cleanest looking or the most comfortable. The lady followed us into the room and asked us to change. We had barely started to change and then she kept knocking that are we finished yet and was hurrying us to begin. And to my surprise it turned out that the reception lady itself was also going to be my masseuse. The massage finished much earlier than expected. At which point the masseuses proceeded to rub lotion for 20 minutes to complete the remaining time (which still was several minutes short). Which to be honest was not even the worst thing because the massage was so rough and uneven and the room was freezing and it is still towards the end of winter here in Vancouver. I highly question whether these masseuses are trained at all because there is very little technique to the massage. They literally put no pressure into it for the most part and then at times put excessive force. They also seemed to put pressure onto certain joints and bones that I have not received before. It actually hurts quite a lot at times. Both my girlfriend and I experience painful pressure being put onto our shoulder joints and even worse our temples that we have never experienced before. My girlfriend read and later told me that the way they put pressure onto our temples is completely not supposed to happen and can actually be quite detrimental. My girlfriend requested her masseuse not to pull out her hair but she repeated it a second time before finally stopping. And her hair could be seen on the bed after which really gave her a bad taste. I had a towel covering my eyes that the masseuse put pressure over and it felt like it was choking me. I pushed it away and asked for it not to be put back again. But the masseuse continued to put pressure on it and choked me again. My girlfriend said that she felt choked in a similar way. I was also forced to pay a $7 fee. I was told that it was stated on groupon. I later found that fee was not required and of course no receipt was provided. After the massage both of us have experienced neck pain and soreness and my girlfriend had a distinct headache too. We both have left this experience mentally and physically wary and are extremely disappointed. This was supposed to be a birthday surprise for my girlfriend but turned out to be a very expensive nightmare.
8 years ago (15-02-2018)

I was hesitant to come here after reading these reviews but my boyfriend and I had an overall pleasant experience! It took three attempts to book an appointment...seems like their phone is busy or directed to voicemail. Nonetheless, the reception called me back and we were able to book a couple massage for the next day. When we arrived to the spa, the reception/masseuse was prompt in getting us started. We had a 10 min food soak followed by an 1.20 min massage. They asked us how the temperature in the room before starting. The decor isn't 5 star, but honestly for what its worth we received a pretty relaxing massage. The women did poke my shoulder and it felt slightly uncomfortable besides that it was a deep relaxing massage. There is a $7 tax fee that wasn't disclosed though. Hope that helps!
9 years ago (25-08-2017)

Polite and sweet women there to greet us and give us a couples massage. Not great english, but who wants to talk while getting massaged ! They made sure we were comfortable and the room temperature was nice. I like a deeper massage, but it was good.
9 years ago (26-09-2017)

This place is disgusting. The lady, May, lied to me and told me she was the manager then hung up on me when I called her out on her lie. My friends bought me a gift cert without my knowledge to this place and after talking to ppl in the industry I was advised to not step foot in there. I got my friends to ask for refund, it's been 2 weeks now and they had to get PayPal to freeze the funds. Its gonna take over a month possibly to get the refund. There was nothing that said "no refunds" so this shoykdnt be a problem. Tim Bolan the owner is as useless as his employee's ans as big of a liar
9 years ago (23-11-2017)

Like the other reviews, purchased a 90-minute couples massage. Massages lasted about 70 minutes, which was mostly just having oil rubbed on our bodies, no actual massage. Not worthy the price, even if heavily discounted.
9 years ago (01-11-2017)