International Pool & Spa Centers Thornhill

I see several positive reviews but I would caution potential customers against having any service done by International Pool and Spa, at least out of their Doncaster location. The quality of their service appears to have seriously declined recently. Our experience was awful. We needed to winterize our hot tub. We left three messages over a period of weeks. None of these calls were returned. We finally visited the store in person. No one was available to assist us from the service department, but our information was taken down. No one ever called us back. We tried to call once more, finally getting through to someone. We scheduled an early morning service request and took time off work to be available. The technician did not show up and no notice was given to us, until the technician called us at the end of the day. Apparently he got busy with other jobs and did not bother to inform us. He offered to reschedule, but we had to go back to their service department to do so. We had to call three times before someone called back from the service department. The company refused to take ownership, blaming their technician (although he is an employee of theirs), then refusing to make reparations by offering any discount to us. Ultimately we cancelled the request and went to one of their competitors. Save yourself weeks of headache and just go straight to a different company. Justin
7 years ago (28-03-2018)

We just got our spa delivered, tub runs great! Just like to thank Daniel and Ryan for a great job.
7 years ago (29-03-2018)

The only pool store I ever go to! Staff are always helpful, knowledgeable, and courteous. Their customer service is top notch. I highly recommend!
8 years ago (21-04-2017)

Good customer service but very high prices.
8 years ago (29-07-2017)

Great for their water testing. Everyone there really knows what they're talking about and always fixes any problems I have with my pool. They also have exceptional customer service. Great people over there
9 years ago (13-08-2016)