Infiniti Downtown Vancouver

Very helpful. I’ve been very happy with them over the years - I do all my servicing there and have had a good experience. I have had one issue with ball bearings and they fixed them in a timely manner. They are also friendly and explain things well.

Apparently, they offer washing + vacuum with every service except during freezing conditions, washing is not available and this is understandable. However, our vehicle went in for service, so I expected some vacuuming done in the cabin -- esp if you spent over $700 for maintenance! Our other vehicles gets vacuum + washing done in Honda or Toyota even with lesser amounts spent there when maintenance is completed. It isn't much to complete vacuuming esp if the car went in at 930am and ready for pick up at 330pm, including a recall fix ...

The service department here is friendly and they don't pull any surprises on you. They always tell me exactly what work they're going to do and what it's going to cost. My 2016 Q50S runs like the day I bought it which is all I can expect.

We’ve visited all the other Infiniti dealerships in Metro Vancouver, Hamid at Infiniti North Vancouver is the best! Hamid was professional and resourceful since our initial email communications, and he’s even better in person. He respected our time and greeted us outside upon arrival, had the test vehicle sanitized and most importantly, he gave us a good deal that no one else could even compare. We are very happy with our purchase, highly recommend!!!

The tires on their leased car which I have got QX50 -2019 is the cheapest one in market with the lowest quality Bridgestone . After 40 k mileage the thread gone completely .After many back and forth with Service department I found that they did not warranted and guarantee the tire’s thread and now I have to replace the tires for over $1600 . The worse part is that they tried to say due to a way I was using the car the tires thread was gone. …. However, I just used the car for shopping and pick up my son from school….. Whereas at the time of making lease agreement I was told that the tire is completely fully warranted …..

I had a really great experience here when buying my first car. Everyone was super helpful and took time to explain everything to me. Thank you to Hamid for showing me the car, Ron for doing the finances, and Jordan for taking care of the insurance!

I bought a used Infiniti from the dealership late last year. It was a higher mileage car out of warranty but had impeccable records and was maintained at the dealership it’s entire life by one owner. The inspection report was detailed & all issues rectified before I bought it. A week goes by and the check engine light came on. Needless to say I wasn’t happy but I called in and was asked to bring the car back. Now unfortunately this car was in the shop 4 times as they worked through the problem. Infiniti’s are known later in their life to have issues with their Variable Valve Timing and this was the problem with my car. They methodically worked their way through the various components and replaced everything leaving the most expensive job to the end hoping each successive fix would resolve the problem. In the end it turned out to be the biggest possible problem I could have. They took care of us at every step of the process. Our Sales guy and the service manager Johnny were awesome. They stood by their product and made it right for us. Now I wouldn’t hesitate to recommend to anyone that they do business with this Dealership. I will definitely do business with them again and am so impressed in today’s world to see a company with integrity and great service.

I went there to get servicing on my Infiniti. Made an appointment for ten days out to get my air conditioner looked at, I took time out of my day to drive there and back through traffic. When I arrived I was advised it would be $150 for them to look at my air conditioner. My single request was why didn’t you tell me there was a cost to examine when I made the appointment. The arrogance and attitude was so big and disgusting. I left dissatisfied and they seemed to celebrate.

Terrible service. I took my car there a while back to work on the evaporative system, reprogram the TPMS and change air filter. The engine light still comes on, the TPMS are still reporting the wrong tires. I didn’t have time to go back and ask them to fix what they were supposed to fix in the first place and didn’t bother with it until today. I opened my cabin air filter to replace it and found out that they wedged the filter in without raising it first, and when it didn’t fit, they forced it in place which bent the filter. For the past 2 years I’ve been driving with a broken cabin air filter! How can it be this complicated? It’s a Nissan genuine part! What is their excuse? It’s as if they looked at all the instructions and went “lets do the opposite”. Terrible service. They also charge the same as other dealerships, but provide the service of someone who’s just learning.

If I could give no stars I would. Really unfriendly and rude front desk staff. The shuttle only drives in north Vancouver which is not posted on their website, nor does the hours it runs so ended up having to use a cab to downtown. Will never come back here. 0/10.