Hudson's Bay - Cambridge

Reviews, get directions and information for Hudson's Bay

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Hudson's Bay is Canada's leading department store, known for quality, service and style. Hudson's Bay offers a well edited assortment of fashion, beauty, and home brands at their 90 stores and online at thebay.com

Address: Cambridge Centre, 355 Hespeler Rd, Cambridge, ON N1R 6B3, Canada

Phone: (519) 622-4919

Website

State: Ontario

County: Waterloo Regional Municipality

City: Cambridge

Zip Code: N1R 6B3

Opening Hours

Monday: 9:30 AM – 9:00 PM
Tuesday: 9:30 AM – 9:00 PM
Wednesday: 9:30 AM – 9:00 PM
Thursday: 9:30 AM – 9:00 PM
Friday: 9:30 AM – 9:00 PM
Saturday: 9:30 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

I would give zero stars if I could. Terrible service. I will never go back there to buy anything ever again. An employee was very rude to us in the furniture department, and didn't assist us at all. While we were just looking at some fridges, she came over and told us to leave. We weren't touching anything, we weren't being rude to anyone or disturbing anyone, we were just looking at some items. Just because we were younger than the average shopper at Hudson's Bay, she made an assumption that we didn't have the means to purchase anything. Terrible service, rude employees, and limited selection. I would not recommend this store to anyone.

 7 years ago (01-02-2018)

All the staff are very nice and helpful. Found some great sales. Size of store and selection much smaller than other Bay Stores in Ontario.

 7 years ago (25-10-2017)

Typical Hudson's Bay store with a good selection of clothing that is typically higher priced than one would like.  They have a great toy store area on the second floor!

 7 years ago (03-11-2017)

Went to return a pair of boots. Fantastic sales today. Helpfull staff. Very surprised as it used to be a very snooty.

 7 years ago (21-10-2017)

Absolutely horrible! Though the staff appeared to be understaffed at times, even when not so busy, they appeared to have time to chat with peers, not one would approach to help, in fact when I did come across one staff member putting away clothes, and asked her for assistance getting measurements for a shirt, was told to go to the cash...where she just came from for some assistance, I turned to look towards the cash, there was a line up on both sides of the counter, I turned around, the staff member was serving another customer!!....why could she not assist me? she was certainly able to help the other customer?

I had already spent a considerable amount of time deciding what I wanted in pants and shirts....just required assistance in some sizes. 

The Bay may call it clever marketing, however I see it...and other customers do as well, ...we see it as sneaky and misleading prices...fouled with fine print that excludes a particular colour ect...or even though the size states a particular brand...if the price ends with .99 cents the sale doesn't apply (this confusion apparently happens quite often with customers)...well, maybe just say that or make it clear to the customers in writing..not small print placed on signs that are lower than waste level....very sneaky! Also after shopping for an hour or more picking out your items...only to go to pay and be told ...the price is much much higher than anticipated...you may think you're being clever...when in fact you're angering and turing off your customers.

Today...when it's so easy to order online...for far better prices, you would think The Bay would be coming up with ways to make the customers experience pleasant, with ease, not frustrating and feeling like you're being bamboozeld...that's of course of you can find someone to help you in the first place. So as the customers go...so do the jobs, I believe Sears is a good example of what can happen.

You're losing jobs...because you're losing business, because shopping is a hassel, unpleasant, and very time consuming process, exasperated by misleading advertising, sneaky signs with small fine print,  at waste level...so you see the 40% or 50% ..but have to go to your knees to see the exclusions...and it's not as if you have staff to help customers to explain or even help assist ...well with anything...but take your money.

You want to stay in business...give me a reason to want to shop at the Bay...rather than deter me from spending my money.

 7 years ago (14-10-2017)

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