House Of Travel-Westmount

Very irresponsible staff. The lady on the phone hung up the call while I was discussing. Highly disappointed with their service.

My travel agent Anna Melkanova is really the best. I bought three trips with her so far to Russia, Vegas and Jamaica. Each time she was quick, efficient and such a sweetheart! It never took me longer than 20 minutes to purchase my tickets - I was in and out. I am very satisfied with the quality of the tickets all her services are amazing. I will keep going back to her for all my vacations and I recommend her to anyone who needs assistance.

Terrible experience. Susan Gaitan did not provide any valuable insight into our South East Asian vacation questions and only offered up google type search results. More than that she charged us $50 for not booking anything with her stating "we do not work for free". This surprise left a huge sour taste in our mouths but will def not ruin our vacation. My recommendation: Do not use this agency's services....terrible. As a footnote I would also like to point out that I'm a very well travelled individual who has used many agencies in the past and have never been charged for not booking with them if I did not use the service...especially without notice. Bad for business guys. Good luck. Safe travels everyone.

VERY NICE PEOPLE , VERY GOOD SERVICE

Nice and helpful