Homewood Suites by Hilton North Bay

If I could give zero stars, I would:nnMy experience was incredibly disappointing. I booked this hotel three months in advance in preparation for my university graduation, hoping to enjoy a relaxing, stress-free stay in North Bay. Unfortunately, that didn’t happen due to the hotel’s poor customer service.nnJust two hours before my planned check-in, I received a call informing me that, due to damage at the property, our reservation had been cancelled. While I understand that unexpected issues can arise and may be beyond the hotel's control, the way the situation was handled was unacceptable.nnWe were offered a suggestion to stay at a different hotel in a less desirable area and in noticeably worse condition. Though we received a refund as expected, we had to cover the cost of a last-minute booking at a much higher rate. We were not offered any compensation for the inconvenience, nor for the fact that we were now staying somewhere without a continental breakfast — adding even more stress to what should have been a celebratory occasion.nnWhile we did express our concerns to a front desk staff member over the phone, we were offered no meaningful support or acknowledgment of our concerns regarding the condition of the replacement hotel or the absence of in-house breakfast.nnI expected far better service, especially given the importance of the event and the ample time we gave with our original booking.

The room we stayed in was absolutely stunning, a lovely breakfast buffet is provided- but most of all, the woman who checked us in on the evening of April 18th was so kind and genuine! Talking to her was like a breath of fresh air! I only wish I remembered her name for this review! She took great care of us.nWe had an amazing view of the sunset on the waterfront just a 5 minute walk away.

Spacious, clean, and well-equipped room made for a very comfortable stay. The guest laundry room was a much-appreciated bonus. Our visit was short but sweet, and the lady at reception was super friendly and helpful. This will definitely be our go-to place next time we’re in North Bay.

Great value! Suites were large and fully equiped, wonderful location next to a beautiful lake, hotel felt very clean.nnStaff is extremelly helpful, welcoming and nice. We felt like they were happy to see us and made us feel like appreciated guests.nnMany of our room amenities felt older, lots of wear and tear and some damage on sofas, chairs, tables... Felt like some items would benefit from being replaced. AC was very loud when turning off made the whole room shake somehow, we had to switch from ''auto fan'' mode to ''always on'' to prevent annoying noise every 5-10 minutes. That being said, hotel was extremelly clean, room smelled good and we really enjoyed out stay.nnWe feel the price we paid was extremelly fair and we would absolutely go back when travelling in the North Bay aera. I absolutely recommend, if you can live with a few minor inconveniences.

Wow the rooms are exceptional. They even had wireless charger on the nightstand with other charging ports too. TV that automatically signs you out of your streaming Apps after check out. Breakfast, coffee, fresh fruit. Rooms Very sterile clean. Staff was attentive and helpful. Definitely going to stay again.