Heart Line Stove Shop

I bought a house in 2015 which had a Harmon pellet stove in it, I have had numerous issues with the stove since and have called Heart Line every time, the staff is excellent, very knowledgeable, and always willing to help, they have guided me through several repairs via phone conversations and going in to their shop for a visual tutorial on one of the repairs. No fuss no muss, just pure content. I would highly recommend this place to anyone looking to buy or repair a Harmon pellet stove. You folks Rock!
7 years ago (11-01-2018)

Had a P61A installed today. Tony and Ken from Heart Line did a great job . Their efforts reflect positively on themselves and their company. 3rd pellet stove for my immediate family purchased from Heart Line. Never a problem!!!
7 years ago (18-01-2018)

If I could give this shop a 0 Star review, I would. Don’t let the pretty website with the rave reviews fool you. When trying to get a quote for a stove, including install, and also asking a few basic questions about the process, the timing etc, we were hit with very rude statements and responses from Larry. Larry seems to be the owner, sales rep and customer service employee. However, Larry’s skills in these areas are very lacking. My very first reply from him indicated that he had not bothered to even read my inquiry nor looked at the pictures I had sent of our current setup. Btw, the website says that you can send pictures to help ease the process along. Larry just suggested we just visit the shop instead, or pay $100 for a home visit. It was clear Larry did not want to try and communicate or answer our questions via email. I gave him the benefit of the doubt and chalked it up to him maybe being technologically challenged. However, each response we got was worse than the last. When I asked about an install cost, he said “i can’t quote you because I don’t know where you live.” That’s fine, but maybe say, I’d love to give you a quote, can you please tell me where you are located? That would have been nicer. Larry also was an unable to let me know what the install time frame would look like because “his schedule is always changing”. What does that mean? A business should have a calendar and schedule for their workers and installs right in front of him. In addition, We had questions about drilling additional holes in our house and his response was “there is a simple solution here and that’s for you to buy the stove and install it yourself”. What? This was the last straw, we told Larry we’d take our business else where. There is a lovely lady in Mass at Bernardston Farm Supply, named Wendy who was more than willing to answer our questions and give us a quote. Guess who we are going to make a sale with this weekend? Morale of the story: hire a new customer service rep.
7 years ago (05-01-2018)

Wood pellets? Pellet stove? Stove accessories? Installation? This stove shop will transfer any living room or kitchen into the focal point of family life. The security and warmth that pellet wood heat provides comes with the added satisfaction that this renewable energy source is sustainable in the great northern woods. Sit and relax!
8 years ago (28-11-2017)

I called them with an issue with my pellet stove. They walked me through the whole thing. I called with more questions and they returned my call quickly. They were awesome. I will be buying my next stove from them. I waited for two days from Stove Keepers in Brook-line they didn't answer phone or emails and didn't return call after I left message. My new store will be Heart line for everything.
8 years ago (13-11-2017)