Hauser Company Store

We have ordered from Hauser twice now, each time we received product that was damaged, scratched, bend or had cracked welds. Hauser does arrange for pick up, and repairs, and then redelivering of new or replacement products, but this causes lengthy delays, and inconveniences, all Hauser does is apologize without any compensation or concern for the delays. I would expect more from a company selling high end commercial products. Having to pay in advance for items, then wait weeks possibly months for items to be resent back to the consumer does not reflect a very balanced customer service relationship. Would not recommend.

We have had our patio set for one year and 1 chair is broken and 1 on its way to breaking. The store will only do repairs even if chairs were poorly made. Very disappointing as we paid 10 K plus for our set. We deeply regret our purchase.

--UPDATE-- Shortly after sending this review, I was contacted by Hauser. They were very nice and committed to help me with my umbrella problems. They offered tp repair the umbrella. I received the umbrella and everything is working as expected. I am very happy that Hauser stood by their products and committed to helping me out. The people at Hauser I dealt with were very understanding and eager to make things right, thank you! -- END -- I spent the extra money $3K and got an outdoor umbrella from Hauser thinking that I didn't have to worry anymore,... just install and forget right? WRONG! Here is my story,.. 1. I stored my umbrella, and mice got to it and ate through the cord that opens the umbrella. No blame here on Hauser, a mouse ate the cord over the winter, my fault! Here I am just trying to figure out how to fix this issue, I understand this will cost me money,.. can I PLEASE have my deck umbrella back? 2. I called Hauser, explaining what happened and asking for help and options... an umbrella I bought LESS THAN A YEAR AGO. 3. First off,.. it is next to IMPOSSIBLE to get a hold of anyone from Hauser. The Ottawa store that sold me the umbrella won't even TALK to me! They didn't care because I was last year's customer.... they referred me to customer service in Toronto... okay I called Toronto. 4. Customer service in Toronto was event LESS helpful.. they basically just told me a replacement cord was $195 for a NYLON CORD?!?!?! I fixed this umbrella with a $20 nylon rope from Canadian Tire. 5. In the process of fixing this garbage umbrella, I found that HALF the bolts just WON'T COME OUT!!! Their threads are stripped and are basically standing in place unsecured that is DANGEROUS! So, I ask Hauser for options on repair services for a #K umbrella I am SURE they had someone who could repair this thing for a price WRONG! They tell you to ship the umbrella from OTTAWA to TORONTO to get it fixed. In shipping,.. you might as well BUY a NEW umbrella, which they happily quote you a price. Really guys??? Is there no one in Ottawa willing to fix this garbage umbrella for a price?? And here is where I am. You TRUST Hauser and buy a 3K umbrella,.. what do you get? Attitude, unworkable solutions and ridiculous prices..... Folks if this is what a Proud Canadian Company looks like,.. then NO THANK YOU! Save your MONEY and MENTAL SANITY... go to you're favourite hardware store and just buy an outdoor umbrella for a fraction of the price! Dealing with these guys was TRULY AWFUL! They sell garbage for a fortune with the promise of excellent customer service.. but guess what... YOU STOP BEING A CUSTOMER THE SECOND your credit card is approved and you leave the showroom floor.

Second time I bought furniture at Hauser and not disappointed. The quality is better than big box stores for a bit more money and no assembly required! With care it will last and stay beautiful. Ask for a quote and you'll get a deal. Staff member I dealt with was very nice and delivery excellent.

Beautiful furniture and excellent quality. I've heard other people say they had wonderful help in a Hauser Store in Toronto and staff were very friendly. I do not find that is so in Ottawa. Staff I have dealt with here in Ottawa did not give me a warm and fuzzy feeling so to speak. Great improvement is needed in that department.

Ive been happy with everything I’ve purchased here.

Great store lots of nice stuff

Could be a great store/ company...

Please open a store in Calgary.