Hampton Inn South Haven

They did some upgrades to the hotel and it seems a lot cleaner and very comfortable to stay in.nnAbsolutely love that there was a charging pad to charge your phone and that on the other side of the bed where there was a plug for another charger. These little things really make a difference.nnThere was plenty of towels which really is another nice little extra that I pay attention to. Nothing's more aggravating than running out of clean wash cloths or towels in a hotel room.nnWe love getting two beds in the room cuz we snagged the extra pillows which are comfortable and for some strange reason we always sleep better at this hotel than at home.

This place has bed bugs. The sheets were marked up with bed bug spots, but the manager insisted it was from an ink pen in the wash. Do not stay here. Not only do they have bed bugs, they either will not own up to it or they are too dumb to know it. Maintenance said they would need to heat the room then backtracked later at the front desk when discuss a room refund and said he didn’t know what the spots were.nnI was only given a partial refund of my points for “dirty sheets”

We stayed on 9/13/25 we took my 95 year old mom for an overnight stay. When we arrived my niece went in to book a room. She asked if they had an elevator and explained that my mom was with us and she uses a walker. They assured her that they had an elevator. They said that they had a wedding party staying that night my niece said that as long as they had the elevator we could take a 3rd floor room where it would be quieter. We took my mom and our luggage up to our room. I went right back down to return the cart to the lobby. I had to push the open button because the elevator wouldn't open. When I was going to go back to our room the elevator wasn't working at all. I spoke to the desk manager and he said that they had been there earlier to fix it. he tried resetting it. That didn't work so he said he would call and have them come back. I explained our situation again and that now my mom was stuck on the 3rd floor. he said that when they came and fixed it he would move us to the first floor. Time went on still not fixed so we left mom in the room and bought back take out. we had planned one taking her for a nice dinner. we finally went to bed with the elevator still broke. the reason we knew that, was the sign on the elevator. they never contacted us again on Saturday night. Sunday morning I called down to the desk and they told me that it was still broken. She didn't know when it would be fixed. When I asked to speak to the manager I was told he was out and she didn't know when he would be back. I asked what i was supposed to do about my mom when it came check out time and it's still not fixed. She had no answers for me I asked again to speak with the manager she said she didn't know when he would be returning. I wouldn't have been so upset but we started reading the reviews on this place and found out they have been having elevator issues for around 9 months now!! My niece and I started carrying our stuff to our car. I stopped by the desk for any updates. No updates. By this time I'm near tears hating the idea of making my 95 year old mom walk down the stairs. I brought the reviews up to the woman behind the desk and she acted like it was news to her. I then asked if the man that checked us in the night before was the general manager, she said that he was! I don't understand why on earth knowing this has been an issue for this long he would do put us on the 3rd floor!. There was another woman that offered to help us with our luggage and even offered to put mom in a wheelchair and take her down the stairs in that. it was nice of her to offer but that seemed more dangerous than having mom hold onto the rails and walk down. I thanked her but declined. I tried calling Sunday evening to reach the general manager just so he would understand how upsetting this had been. I was told he wasn't in. I gave up calling. I put this review in just so if you have any handicapp issues be sure that you ask for a first floor room. I know that we will never go back

The hotel is conveniently located just a short ride from downtown, and it was one of the few hotels available at the time. The staff was friendly, and I want to commend them for their service.nnHowever, we were very disappointed with the rooms. They had mildew/mold and felt damp, which created an unpleasant odor overall. I understand that the hotel is undergoing renovations, but I don’t believe this issue was related to that. Additionally, the jets in the hot tub were not functional, which was also disappointing.nnI would not stay here again for the value of $335 a night.

Very kind & helpful staff who accommodated early check-in, but the hotel needs some help. It was dirty to the point I didn’t want to walk barefoot in my room because there was a layer of film on the carpet that was making my feet sticky. Lots of deferred maintenance - shower wouldn’t drain, missing tile in the bathroom, signs knocked off the walls, elevator not working quite right, exterior door not locking, etc.