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Reviews, get directions and information for Comfort Suites

Comfort Suites
Address: 1755 Phoenix St, South Haven, MI 49090, USA
Phone: (269) 639-2014
State: Michigan
County: Van Buren County
Zip Code: 49090


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
I stay here quite often. Never had a negative experience.nnEveryone at the front desk has been friendly.nnRooms are always clean and everything works. I call BS on some of the one star reviews.. I'm here very often. Never the same room twice. They take good care of them.nnBreakfast is pretty basic, but good by budget hotel standards.nnI guess my ONLY complaint, as far as whats in their control, is there's no vending machines.nnAs for my only real complaint beyond their control, is people letting kids run the halls like a herd of screaming elephants, with no apparent supervision or care from the parental figures. Again, not really the hotels fault.nnAs far as the guy claiming a $700 charge to check out early, that's just more BS.nnFor the price, great place to stay
Honestly the worst hotel I have ever stayed in. The room had a very strong moldy odor and felt humid. There was rocks/gravel all over the ground which my infant tried to eat. I had to request vacuuming and they said there was no cleaning crews available when I pressed them about it they gave me a vacuum and I cleaned it myself.nnThe bottles in the shower were disgusting. The pillows were also very small - like the kind you’d have on a chair not a bed.nnThe breakfast was ok. I appreciated they had eggs.
My mother has a room there, and the front desk attendant gave my mother’s EX BOYFRIEND HER ROOM NUMBER!!! Pretended to be her fiance, asked for her room number because he seen her car there ,even though his name was on NOTHING. Then tried to justify it. Imagine my mother would’ve been hurt?????? FRONT DESK WILL GIVE YOUR ROOM NUNBER TO ANYONE EVEN IF THEIR NAME IS NOT ON THE RESERVATION!
The front desk was extremely kind and helpful and the hot breakfast was very good! The rooms were clean and the beds were very comfy! I was hesitant to stay here at first but I'm so glad I did. It was really enjoyable. The pool is small but nice, perfect for little kids. I love that they have the option of a fitness center. It's very small but if you need dumbbells, a treadmill or something to that affect, it's a very nice setup. It's a little difficult to find the entrance to the hotel, so if you aren't positive of where to go, make sure to use the gps. Also, the walls are a little thin - we felt like we may be disturbing our neighbors but if you're there to sleep or watch TV, use the pool, and understand it's not a 5 star hotel, but has great qualities. I would highly recommend. We really enjoyed it and plan to go back again when in town.
My 6 year old daughter, wife and I stayed at this hotel for a wedding. When we arrived after our three hour drive its was around 10:30pm. We got the room with the pull out couch because that’s where our daughter was going to sleep. By time we got situated from our long drive and were going to tuck our little one in this is what we came across!?!? The lady downstairs told us the manager would be in at 7am and could handle our issue. Gave them the benefit of the doubt that they would fix this issue so for one night us three can squeeze into the king size bed the room had to offer. Feeling gross and exhausted we slept on top of the comforter and made it through the night since this was the last room they had available and we weren’t going to sleep in our car. The next morning I walked up calmly and just showed the manager these pictures and simply asked “do I have to say anything?” She then said no I understand and we will move you rooms and give you a credit. To me I figured they would comp the room because this is MOLD and some type of bodily fluids. NOPE she said I can give you $50 off. That’s barely the taxes on the room!?!? After calmly rebutting she said the best she could do was $75. This isn’t a dirty towel or one dirty sheet. This is MOLD and absolute neglect. She even stated the knew they had an issue with this kind of thing cause their exhaust fans aren’t working in the rooms. This is much more than that! Easily the grossest room I’ve stayed in and after calling corporate it seems like they condone this behavior and this is nothing new to them.
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