Hôpital vétérinaire de Kent

This was where I took my two cats, Louie and Rootie and my Great Pyrenees dog, Sophie. They were great with check ups for them all and spay/neuter services for my cats. Once my late husband died of cancer and my next oldest sister died I re-homed Sophie who is now a therapy dog for a young lady with anxiety issues. Louie went out one day and seemed to stay out longer than usual on one of his mouse hunts on our rural property. He never did come back and I was reminded that I once was told older cats can tend to go off on their own when their time to pass on is coming, especially if they have been indoor/outdoor cats. Rootie carried on and except for missing Sophie and Louie did well despite our finding her abandoned in the Richibucto A&W parking lot in winter. When I moved Rootie seemed sick and constantly wanted in and out of the house. She started making messes indoors and behaving erratically at all hours of the day and night. She was normally quiet and cuddly. I called the Hopital Veterinaire and told them how she seemed to be suffering and we had found a growth on her stomach. Trying to be a responsible pet owner I called to arrange for Rootie to be put out of her misery. I was quoted a price for this if they disposed of Rootie's remain or if we did, which we wanted since she was my pet and as far as I knew the only owner who had actually taken proper care of her. We were asked about re-doing Rootie but I explained to the vet assistant that I believed that improbable as she was behaving so erratically and acting sick/getting sick regularly. I just wanted to do the right, but not easy thing as her owner. We made an appointment the following week and took Rootie there. We met with the vet assistant and she put us and Rootie in a room to wait for the procedure we were told. Then a vet named Leeann came in told us we should be re-doing Rootie not putting her down, in a very condescending fashion. I explained Rootie's history and that I just was trying to be a responsible pet owner and could not manage her behaviour and illness. Leeann then informed us that the fees we paid would be used to re-home Rootie or put her down if they weren't successfully doing that. She then took Rootie and since we had just been made to feel an inch high and guilty about something we already felt down about to begin with, without any sensitive discussion or explanation from this professional we left felling very dismissed and stomped on. I had occasion to speak to a vet assistant again when she called to check on Louie ' s annual shots even though had informed them previously that Louie had passed on. Since we did not hear anything on the outcome for Rootie I asked. The assistant sounded as though she knew which cat I meant but went on to describe a cat nothing like my Rootie Bear. I clarified what she looked like and it really sounded unconvincing though she said that oh yes now she remembered her. She told me they tested Rootie after observing her for awhile and found she had thyroid problems and had re-homed her to a family who were giving her the medicine for this and she was just fine. If this is how they treat broken hearted pet owners I understand why they don't get more support.
9 years ago (06-08-2017)

Great staff and service along with pet products. However, price is a bit steep.
10 years ago (20-12-2016)

Friendly service even tho we just bought puppy formula
10 years ago (30-12-2016)

They follow up after surgery and make sure your pet is healing well.
9 years ago (08-02-2017)

Great staff love taking my pets there
10 years ago (24-06-2016)