GUESS

The worst customer service I have ever seen in my life..they don't even answer well when ask ..hate there
7 years ago (23-12-2017)

absolutely horrible costumer service by both the employees and manager. They didn't addressed my needs with no explanation behind it. They couldn't do a simple watch sizing with the excuse that they were "too busy" and would take a MINIMUM of 15 minutes, which is ridiculous because i went to another store and it took them only 2 minutes. Also take into account that I was the only customer currently in the store. The manager was extremely disrespectful, didn't bother hearing me out and turned her back on me. I would advise to avoid this guess store.
9 years ago (29-12-2015)

*****Kitchener Fairview Mall Guess Store ********* I'm not usually one to share shopping experiences but no one will disrespect myself or my partner for their own ignorance and get away with it. After my partner spent $642.93 at the Fairview mall Guess store she wanted to confirm the return policy as the items were gifts and we would also be going to the outlet store in Cambridge. Speaking to the manager she confirmed the 30 day RETURN policy and we continued onto the outlet store she knew we would be visiting. Today I went to return the items and delt with a friendly representative I had seen in the past. However, the manager immediately on edge, presented me with "I never told you that" followed by her disgusting attitude. I then began to reinact our interaction. She refused to acknowledge the facts, was disrespectful, and unprofessional. No refund because of their policy, even after I explained her part in our experience, no solution was presented. The manager also gave countless excuses for her ignorance even expressing mischarging me for an item was not her fault. (A wallet being charged for more than the price tag stated) Did the item ring itself in? How this person could be managing this store is appauling, I can only hope the district manager she claims she does not have reads this and realizes the valued customer my girlfriend was... not that employee (98512 - cashier #) A complaint has gone into the customer service team and we expect the refund we were promised. If this "manager" is going to continue to put no effort into her customer service skills the least she could do is bring less focus to her drug habits. She was clearly under the influence and could barely recall our interaction let alone how to manage this store. Sincerely, Two lost customers
8 years ago (05-08-2016)