Foot Locker Canada

Unfortunately I had a horrible experience returning a product to the Fairview Mall location. I called the Foot Locker customer service 1-800 number the day prior and they advised me to bring my e-receipt, packing slip and the product back to the nearest store and the store would return the amount back on to the credit card that the product was purchased from. When I got to the Fairview Mall Footlocker the girl working behind the desk took my product to the back of the store where the manager prepared my return. When she came back out with tracking slips I noticed the amount on the return was different then the total I paid for the shirts originally. She said it was because I had to pay for shipping to return the item. I told the girl that its free shipping on returns, she then told me I was wrong. I then asked when they would be putting the money back on to my credit card. She said they send the product back to the warehouse and then they will return the money on to my credit card. I told her there must of been a miss understanding because I spoke with Foot Locker customer service the day before and that is not what they told me. I then asked if I could cancel the return and go to another Footlocker location to do the return. She said the return had already been processed and there was nothing more she could do. So after I called Foot Locker Customer Service and they could not believe that the store did not credit the product on site. They said that now since the return had already been processed I had to wait until it was returned to the warehouse to get my return. Well I called Foot Locker yesterday since its been a week since I started the return and they said they have to wait until it gets to the warehouse in Wisconsin. So I still have not got my return and they advised me it would be another 7-10 business days. I also called the Waterloo Foot Locker location and they said they would of put the return on my credit in store the day I returned the product. I don't recommend that you shop at the Fairview location Foot Locker especially but overall the whole return process with this company is horrible. So just avoid it all together.
8 years ago (13-09-2017)

terrible customer service. employees are always flirting with each other, socializing and screwing around. going to this location reminds me that i'm better off ordering directly from the nike or adidas store. only go to the store to check shoe sizes then go order off other websites.
8 years ago (19-08-2017)

My experience with this location was terrible. I returned a pair of shoes expecting a refund only to have the guy take my shoes, throw them on the back shelf then go and talk to his co-workers for 10 minutes, come back & say oh yeah, go to the back and print out a page and tell me ill get a refund on my card in 3-7 days. So I left with my refund number to only wait 2 weeks & I didn't hear anything. So I finally call and ask whats happening & i give them the number to find out the man gave me the wrong number. So I had to go on some huge run around to call the individual store and get them to find the real refund number, then call the main company again who told me I would get an email conformation in 1-2 days about my refund. 2 days later I finally got an email saying to wait another 1-2 days for them to process my refund, by this point they have already had my shoes for a week & hadn't started the refund process until the day I called & complained. Then another week goes by & I still haven't gotten my refund by which they reply to wait an additional 5-7 days & if I don't see it to call again & find out what's happening. Online on their store policy it says that they can refund you in store, there was no reason for this huge run around & waiting 3 weeks for my refund but the guy in store was to lazy to do his job & wanted to get back to chatting with his co-workers. So Thank you Foot Locker Fairview mall location, you have very rude & lazy staff & I'm not the only person who thinks so by your 2 Star ratings.
8 years ago (04-07-2017)

Coustmer service too bad, I waited to get help for like 10 min no one was around. I bought a Nike shoe for Mother's Day and I asked her for a gift receipt, she say too late. I asked her if she can fixed, she don't even want to talk to me very rube young girl with piercings in her nose. I was trying to ask her politely she don't even care about me, I said thanks she gave me bad look instead.
8 years ago (13-05-2017)

Customer service is quite poor at this location. A few of the employees need to learn a thing or two about telephone etiquette when dealing with customers on the phone. Not to mention that the employee gave me false information about a recent shoe launch.
8 years ago (01-04-2017)