Greyhound

Just had a terrible experience with Greyhound Montreal. My brother-in-law’s trip to Boston was cancelled today because of the snow storm. He was told at the station that he’s automatically going to be on the first bus leaving Montreal tomorrow morning at 8am. He asked for a new ticket but was reassured he didn’t need one and should just show up to the station tomorrow morning. I decided to call the contact center to get confirmation, only to find out his trip had not been rescheduled. We then asked what was available, and the only available bus leaves tomorrow 5:15pm, and will take 19hours to arrive Boston. Meanwhile there is a bus that leaves Montreal tomorrow at 7am which he probably would have confined had he been given the right information at the station, but is now fully booked. My brother-in-law has a flight to catch from Boston and is now at risk of missing his flight as a result. This is the worst customer service anyone should ever have to experience. Extremely disappointing!

This is the first time that a transport company does not offer a lost and found service. They ask you to take care of yourself. That's all. Maybe they consider lost items as a tip? In any case, anything you forget on the bus should be considered dissolved. It no longer exists. Magical ! And on top of that, we made the return trip with a very unpleasant, reckless driver. Never again !

I was really scared to use this service after seeing all of the extremely negative reviews; however, I was pleasantly surprised with my trip from Montreal to Burlington. Maybe I was just lucky… The bus came on time, had heating and we got to the Burlington stop early. It was a smooth and easy process. I cannot speak for my trip back to Montreal, but so far so good! The bus driver was also friendly.

I should leave on December 30- 2022 from Montreal to boston at 8:00 am I give the date because probably someone reading my comment was also one of us . They canceled the bus without any other alternative. we didn’t receive any email before, we were advised that the bus is canceled while we waited in line to board, it was like 10 minutes before boarding. no other alternative was given it was the worst customer service’s experience in my life. Everyone was there without knowing what to do. Greyhound could at least give us an hour later , but just canceling it’s very very disappointing My note is literally 0/10

So I had a trip from Montreal to Chicago. According to the booking the whole trip should’ve took a maximum of 36 hours. It ended up taking me 3 days to reach chicago. 3 DAYS!! They canceled my bus in nyc to buffalo at 12 midnight… so imagine you’re a student on budget for your vacation and you were forced to pay for a hotel room in nyc at 12 midnight on a Friday. Wait wait we are not done yet. They gave me a reroute after my Buffalo bus got canceled. This reroute involved way more buses and long stops. I had to stay in Harrisburg for 8 hours just so they could tell me that the bus got delayed for an hour. I was like an hour is fine its something i can work with. So i leave from Harrisburg to Pittsburgh. I arrive to Pittsburgh and a bus is supposed to take me to Cleveland for my final bus. Little did i know that the bus got delayed for 4 hours. So i ended up not catching my final bus in Cleveland to Chicago so they rescheduled my ticket for the afternoon bus. I ended up being late for my hotel reservations in chicago and all my plans were ruined. Let alone the amount of exhaustion i felt. I mean three days between buses and terminals. Trust me if I knew how bad their services and timings would be, i would’ve paid the $400 for a plane ticket and I suggest you’d do the same.

The day before my departure from Mtl.. I received an email reminding me of my trip… with a completely different time of travel. This email ended up to be wrong and just an error on their side.. good thing we didn’t followed the instructions on that email, we would have missed our bus on our way back: 1 we wanted to confirm that our bus trip hadn’t change time since our previous experience... once we arrived at the bus terminal we were 3h in advance, no sign of our trip on greyhound’s board. There was info about trips before ours, after ours.. but not ours. I go to the information boot, and ask them if my bus is still on schedule. He answered: yes. we simply didn’t post it on our board because its too early, but its still on schedule. Ended up having contradicting info about the gates.. but i guess thats a minor detail. 2 the driver arrived late 30 mins the bus was there.. not the driver. 3 the bus we were in had the check engine light on. I guess thats not a MAJOR problem…..until it is. The heating system was broken….and the bus broke down at the first stop. We had to switch buses. 4 during the conversation between the operator and the driver, i heard that the operator was “surprised” to see our driver and kept asking “since when is it you doing this route ?!”. Something was fishy.. 4. ended up being late 2h in total. wifi on the bus sucks. you have to pay for an upgrade thats not are not worth it.

BEWARE OF GREYHOUND TAKE ANOTHER BUS IF YOU CAN I took a four-day trip to Canada to visit my friend. The bus had no Wi-Fi but the employees were nice. All in all getting to Canada was fine. It wasn’t luxurious but I got there in one piece. On the last day my friend brought me to the station and the bus is supposed to leave at 5:15 however they canceled the bus a half hour after being there waiting for it. We found out that no buses arrive that day and no one from Greyhound chose to alarm any of the customers that day that no one was getting a ride home back to United States. Keep in mind many of the passengers were either elderly or in large groups with their families who had children. Customer service doesn’t exist every employee we talk to has been unapologetically rude and dismissive. Any accommodation for a hotel for the night was not given or a bus the following day. No one told us anything the station that had to do with a problem helped me more than their company itself. So not just me but hundreds of other people are standing in Canada for an extra day with no way to reach anybody. There are customers like me who also had no money left and no place to say for the night. All I can say is if you’re going to travel with greyhound, bring an extra pair of clothes, an extra 100 dollars or 200 and fall out of work for a couple days after your trip. I still don’t know if I’m going home tomorrow.

I read the other recommendations one hour before our trip, horrible! Our bus was on time and the driver was friendly BUT, we drive the whole way from Montreal to NYC with air conditioning, we died!! I don’t know why the bus wasn’t heated. But it was so cold and we didn’t have jackets with us. I was so cold all night. Now I’m feeling sick, but god thanks I made it to NYC.

Really disappointed! Unacceptable situation!! Booked trip from Montreal to Boston with a departure at 8 a.m., we were told at the time of departure that the bus was broken down and the trip canceled. No solution to offer no other buses before 4 days. We are reimbursed but not for related costs hotel, activities, etc.. If I could put 0 stars I would have.

The worst travel experience, bus departure canceled 30 minutes before leaving. Montreal -NYC without the possibility of taking another bus.

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