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Grenier Volkswagen

  1. Mascouche
  2. Terrebonne Car Dealer

Reviews, get directions and information for Grenier Volkswagen

Grenier Volkswagen

About

Grenier Volkswagen est un concessionnaire Volkswagen de la MRC des moulins et les environs, qui évolue au sein du Groupe Automobile Grenier.

Story

Chez Grenier Volkswagen vous serez accueilli par une équipe de professionnels qui conjuguent de façon exceptionnelle savoir-faire, enthousiasme et intégrité.

Membre du Groupe Automobile Grenier depuis 2007, notre concessionnaire a connu un succès formidable en profitant d'un vent de changement et d'un désir de se renouveler. Les membres de notre équipe de ventes sont formés et certifiés par le constructeur pour vous offrir un mélange unique de dynamisme et d'expérience.

En plus de vous offrir une expérience d'achat unique, nous mettons également tout en œuvre pour vous donner un service après-vente sans égal au Québec. Nos techniciens d'expérience reçoivent une formation continue du constructeur, et vous êtes assuré d'un service professionnel, rapide et abordable avec heures flexibles, service de navette, et plus encore.

Chez Grenier Volkswagen, nous savons que produits de qualité et excellent service sont indissociables pour rendre chacune de vos visites chez nous spéciales et profitables.

Notre nombre grandissant de clients satisfaits s'attendent à ce qui se fait de mieux, et c'est ce que nous offrons!

Impressum

Bienvenue sur la page officielle de Grenier Volkswagen !

Cette page est un lieu d’échanges et d’informations. Nous vous encourageons fortement à y publier vos commentaires, réactions, photos et vidéos. Afin de préserver un climat de courtoisie, nous devons cependant modérer le contenu.

Même si nous préférerions ne pas avoir à le faire, nous nous réservons le droit de supprimer les commentaires et contenus de nature :
• Publicitaires hors contexte
• Haineux, indécents, harcelants ou injurieux
• Racistes, sexistes, homophobes, diffamatoires et à l’encontre de la loi

Les administrateurs de la page Facebook du Groupe Automobile Grenier se réservent le droit d’exclure les membres enfreignant cette charte de modération de manière répétée.

Merci de votre compréhension !

Address: 118 Montée Masson, Mascouche, QC J7K 3B5, Canada
Phone: (450) 474-2428
State: Québec
County: Les Moulins
City: Mascouche
Zip Code: J7K 3B5


Opening Hours

Monday: 6:30 AM – 9:00 PM
Tuesday: 6:30 AM – 9:00 PM
Wednesday: 6:30 AM – 9:00 PM
Thursday: 6:30 AM – 9:00 PM
Friday: 6:30 AM – 9:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Had a so so experience there. Lets start off by elaborating the fact that i bought a golf GTI 2023 about 8 months ago. Delivery was great, can't remember the name of delivery specialist but it was A1. So good that i Left with my car and didnt verify certain things then noticed that my mats were golf mats, not GTIs. Had to go back and they changed them. Later when i opened the hood i noticed my engine cover was missing. Called and never had a call back. I was lucky i had a friend that helped me get my car that worked another dealer from the same owner, else it might have been a lot more trouble. We are still waiting to be refunded because the manager told me that if i got my windshield replaced i would get 500$ more for my trade in but besides that i have to say the volkwagen GTI is an amazing car.
Unimpressed by service, egotistic sales team the ones i met and ripped me off on the $2000 guarantee now costs $3000. I paid for the extended guarantee to be covered until 100,000km. I came to see them right before my guarantee ended because I had been feeling a problem with my suspension. They told me there was no problem. 2 weeks later i came to see them because the problem worsened, i was around 100,500km and they said they could repair the problem for $1075+tax. I said i knew they could help me out considering I NEVER used a penny of my guarantee, and because i came to get the problem fixed BEFORE 100,000km. They said there’s nothing they can do for me and it was too bad. I literally gave them $2000 for that guarantee for absolutely no reason at all. My brother bought a car there a few weeks ago, they now raised the price to $3000.nnBought my car about 4 years ago. Havent had unusual problems with the car, but this review is for GRENIER Volkswagen dealership; not Volkswagen as a car company.nnWill not be buying another car here unless the guarantee is free. Feel like i got robbed of a $2000 guarantee.nnPS: the repair they wanted to charge me $1075+tax for, i got it done by another mechanic for $450 tax-in. These guys are thieves it’s disgusting.nnUPDATE: Director of sales gave me a call. He didnt have the attitude of someone trying to help/make a customer satisfied; he was just trying to invalidate my review which was a terrible way to handle an unhappy customer. I speak french but sometimes have trouble finding my words, so i asked « do you speak any english » his answer, in french « on est a Mascouche donc je va m’exprimer en français » we live in mascouche so im going to speak in french. Didn’t know he wanted to be geopolitical about helping a client, not to mention the fact that HE called ME; i wasn’t the one who wanted to talk, HE was. He did speak in english a couple minutes later, and spoke perfect english. He just didn’t WANT to earlier in the conversation because of political reasons. Clearly wasn’t doing his best to adapt to his client. He never offered me ANYTHING to try and change my mind. NOTHING. Not a free oil change, not free tire storage, not even a discount on anything. NOTHING. 30min phone call was nothing but an arrogant tone trying to validate why i got such poor service. Already wasn’t impressed with Grenier Volkswagen, now I will shop 1 hour away for my next car before i step foot in Grenier Volkswagen 5 min away from my house. If anyone in management is reading this, maybe consider hiring staff with a better notion of customer service because this phone call didnt brighten my review on Grenier Volkswagen; it made it worse.nnPS: im not someone who just leaves 1star/2star reviews to hurt reputations. My reviews are honest; i have more positive reviews on my profile than bad ones. This place of business was just that bad of an experience.
Got my first car there. I live quite far from there 1-2 hours drive, and I regret nothing. Our seller, Hachem Grari, was transparent and understanding of our need and restraint. The sales director, Danik Lariviere, was humble and also understanding when negotiating. There were no surprise when getting the car. I've been driving the car for the past week. No problem for now. I highly recommend going over there. I felt no pressure from anyone. Great first experience.
The worst experience ever in a car dealer. The sales person …. was so disrespectful to us. Asked us thousand question got all the info from us but she did not even give us a price at the end. She made us feel like we are going there to ask for charity not to buy a car. Her approach was so not professional, intimidating, arrogant, rude….!?nA client is a client. It does not matter you’re gonna sell him something or not to be respectful to them. It cost nothing to be nice.nIn general the dealer approach is bad. They waist your time, take all information from you don’t give you any information , expect you to just tell them ok i am buying the car no questions asked.nI really regret going there and will never go back.
Terrible customer service, very unprofessional sale associate. Poor client care. Website has issues yet denies it. One particular sale associate named Sébastien just wasted our time. He was suppose to call back never returns the calls, we would call again and they would tell us he will call us back… for 3 occasions. Waist of time. Over all not the place to buy a car when staff is below standard customer service. We ended buying from a dealership that is professional.
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