Grand Villa Casino Hotel And Conference Center

Reviews, get directions and information for Grand Villa Casino Hotel And Conference Center

Address: 4331 Dominion St, Burnaby, BC V5G, Canada

Phone: (604) 436-2211

Website

State: British Columbia

County: Greater Vancouver

Zip Code: V5G 1C7

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

-water station was out of order;n-for a place of this calibre they only offered Coffee-Mate to add to coffee—something I will not tolerate.n-My playing card was not registering within this facility—I was directed to Customer Service on the upper floor. all CS area was fenced off, there was no notice stating where to find the worker—until , another employee came by  & said ‘CS employee just left for her 15 minute break’ .ni waited 30 minutes & returned to find her assisting 3men at a nearby machine  & this CS woman told me to ‘wait’ as she was helping them on a machine!! —there were others employees there that should’ve /could’ve been doing that job. Now, i had to wait longer to get my card activated and when she finally arrived at her CS counter, I was not treated with the pleasant attitude i have learned to expect to receive from someone  in a CS role . I was tired of waiting , now over 30 minutes for her to return to her duty at the ‘Customer Service’ counter, so to give me the service , only she was trained to do. And she was  not pleasant-she gave me that attitude /that look —seeing that i was truly there waiting for a legitimate reason. I of course gave her my look of ‘disgust’  , thanked her for completing this task with me  & I walked away.nIt would’ve been nice to receive a typical cheerful CS attitude with a ‘smile on her face and an apology as for me having to wait so long. I waited 30 minutes for her to return from a 15 minute coffee break., and then was forced to wait longer as she assisted with a Gamer.nIt would’ve been nice if she gave me a substantial amount  of Free Play to compensate  my lost playing time & the time I played  ‘slots’ waiting for her,  without the use of my card.nIf she treated me better  & within the expected CS role from this high-end Casino, I wouldn’t be writing this review today.nThat CS worker did Not provide a good feeling to make me feel that a return visit to this establishment would ever be  a welcoming time.n-the many slots I played throughout the few hours I was there—none gave me the satisfaction of enjoying an entertaining/fun , game-playing opportunity—n-I was waiting to meet up with my friendsn-we chose this location to be a good meet-up location.nI will never waste my time visiting this casino again—a very unhappy experience !

This is a great destination whether you're staying overnight or just visiting the casino. The hotel was comfortable, the common areas were well maintained, and the overall atmosphere felt welcoming. The staff provided excellent customer service throughout my visit. I look forward to returning in the future.

I stayed at the Delta hotel for 3 nights on a work trip and had to wait a few hours between my flight and the room being ready. Bernadette took amazing care of our team and we came back every night for a drink just to see her. She remembered our orders and had it ready for us when we got back! Amazing service 100% recommend her

'Do only gamble what you can. Play within your means. Playing more does not guarantee a win or a bigger win. Exercise self control. If you dont, whatever you win will always go back to the casinos.'nnWent to the casino only. It was really big and has lots of slots available. The vibes there was pretty good and honestly I think it has the most slots available. Table games are probably the most of all the casinos in Vancouver.

From beginning to end, it was disaster experience. First of all, there was ONLY 1 staff at guest servise and bunch of customer she has to take care of it ALL BY HERSELF. However, she was so nice and try to be as fast as possible. The lady, who was working at bar downstairs was extremely rude and not even little smile she gave to us. We came here to have fun and spend some time, but we ended up being exhausted from the all of the situation. If you are planing to come and spend some time at casino, just DONT

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