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Good Samaritan Hospital

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Good Samaritan Regional Medical Center - Bon Secours Charity - Suffern, NY - 370 Bed Hospital - Emergency, Medical, Surgical, Obsterical / Gynecological and acute care. Rockland and Orange County

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Good Samaritan Hospital, Suffern, New York, is a non-profit, 370-bed hospital providing emergency, medical, surgical, obstetrical / gynecological and acute care services to residents of Rockland and southern Orange Counties in New York; and northern Bergen County, New Jersey. The hospital also serves these communities as an Area Level II Trauma Center.

Good Samaritan Hospital provides regional specialty services, including comprehensive cancer treatment services and the first and only cardiovascular program in the lower Hudson Valley area which includes, open heart surgery, cardiac catheterization laboratory, emergency angioplasty, electrophysiology studies, and a pacemaker clinic. Good Samaritan offers a brand new Wound Care Center, and we also offer maternal/child services, including a high level II special care nursery and the Children's Diagnostic Center, which utilizes the services of pediatric subspecialists from Westchester County Medical Center.

The hospital also provides social, psychiatric and substance abuse services for the area and kidney dialysis services through its Frank and Fannie Weiss Renal Center. Good Samaritan Regional Medical Center Certified Home Care Agency provides home health care service to the residents of Rockland and Orange Counties, New York.

Address: 255 Lafayette Ave, Suffern, NY 10901, USA
Phone: (845) 368-5000
State: New York
County: Rockland County
Zip Code: 10901



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Reviews
Just had a TEE yesterday. Registration person was personable and helpful. The nurse (Mary) was incredible. She was very patient and explained everything in detail. Dr Katz was outstanding. He explained the entire procedure, and presented it in a very relaxed, professional manner. I was made to feel relaxed and confident about the test. Overall, very impressed.
8 years ago (10-11-2017)
I cannot speak to the normal, scheduled doctor's visits and in-patient/out-patient services but the EMERGENCY ROOM services at this medical center are awful. This facility's Emergency Room is not only slow to respond (i.e. waiting around for basic triage), but it is not well organized and generates nothing but headaches once you leave the facility. I had a very young family member with what turned out to be a broken bone that I brought in to Good Samaritan's ER. It took the ER over an hour to even be evaluated by a physician, and during that time the child was in pain because...they had a broken arm. Not only did the staff not catch the break after evaluation but no pain relief was offered and the hospital did not have the appropriate supplies on hand to even splint/sling a toddler. For these services, not only did Good Sam charge an exorbitant amount for the service provided (thousands of dollars), but the hospital did not submit the services to our insurance properly or within a reasonable time frame. The also tried to come after my family and balance bill us beyond the contracted amount of our insurance coverage with is in violation of their service agreement to be an in-network facility. They are so disorganized they even tried to bill us for the amount that was already paid by our insurance company. In addition, they also do not support modern technologies such as online billing so you can check balances or make payments online. Everything has to be mailed in and it made resolving our issues extremely time consuming and frustrating. We actually had to get our insurance provider to reach out to their professional contacts in order to resolve the issue - a confirmation which we have still never received confirmation of from GOOD SAM. We ended up going to another provide and paying OUT OF POCKET for medical services due to the severity of the injury. I have friends that live in the area that have had very similar experiences with the ER at this hospital - sub-standard services provide, frequent billing issues and a long, drawn out process to resolve them. From what I hear they do have good substance abuse programs and services.
8 years ago (14-11-2017)
Awesome experience, do not believe negative reviews, spent 6 days here, The ER is huge and very organized, hospital is immaculate, nurses are awesome, ER and hospital docs-amazing. Everyone is professional and polite, from the volunteers at the sign in desk to the dietary staff....P.S. the food is very good and the cafeteria has very good food. If you have to be in the hospital, go here..
8 years ago (08-11-2017)
I was seen immediately. I came in around noon on a Wednesday and was sent directly into triage. From there I waited only two minutes before I was sent to emergency room. After that I was seen by the nurse within 5 minutes. A woman came and got signatures and the doctor was less than 10 minutes behind her. The billing lady came shortly after that and I received a shot for my pain all within this short time frame. After laying for about 15 minutes the pain was gone. It was a short while before the tech and then doctor returned and I received my script and discharge papers. Id say I was in and out within 2 hours and the staff was very friendly and accommodating. A great thanks to Dr Ellerman, Kym, my nurse, and my Ed manager and tech J Green and Liz Wilson. By far the best emergency room service I've had to date. Hard act to follow. Thank you so much!
8 years ago (13-09-2017)
I had a hernia repair here and EVERYONE I met here was extremely helpful and friendly. I've never been to a hospital where the staff made me feel this comfortable and relaxed before a surgery. I will never go with another hospital!
8 years ago (06-10-2017)
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