First General Niagara Inc.

The worst. We had a flood due to a faulty faucet on a long weekend. Our insurance company recommended First General because our 1st choice weren’t available. From the very beginning we were concerned. The crew that came didn’t seem to know what they were doing. Our adjuster told them that they had to get a pod to store our belongings during the repair. They ordered a smaller one than they were told would be required. They showed up sporadically. They didn’t remove the subfloor in the bathroom that the flood started in. Instead they drilled a bunch of holes and sprayed disinfectant into the holes. They packed items that got wet with dry things then put them into the pod. They dropped expensive item onto the wet carpet and left them there to get mouldy. The final claim amount was almost double from damage that the crew created. When they started the reconstruction the drywall was to be cut at a height of 2 feet in the areas that were wet. The actual cuts ranged from 8”-18”. They didn’t cut any drywall where corner beads were. When we asked why we were told that it was fine. After a couple of months and problem after problem we told our insurance co. that we wanted a different company. When the other company came in they couldn’t believe what our basement looked like. They removed the bathroom subfloor to find a lot of mould. Their quote was $5000.00 higher due to having to redo most of what First General did. Now we’re dealing with our insurance company for our contents. The issue is that when the initial clean up and packing was done a lot of stuff was discarded that shouldn’t have been. Thankfully we kept our adjuster in the loop so it was documented.
7 years ago (01-04-2018)

This company's bid was so low that the insurance company only accepted their estimate. Then bailed on the job before it was completed saying they lost money. Showed up for work sporadically, poor materials with wood on back porch cracking already and it is not even a year old; site supervisor not knowing what was going on and sent workmen to do jobs that were either already completed or were not ready to be done. Then did not give us a proper completion certificate, accounting for work they had done or come back to do repairs. They are ignoring emails asking for help, with problem. McAvoy Belan, our insurance brokers, for years, have been no help and are the ones who recommended this horrible company.
7 years ago (10-11-2017)

WORST EXPERIENCE EVER. Terrible service. No one knows what they're doing. They are terrible to try and deal with. The service is awful, completely rude. The "restoration" was done in ways to cut more corners than I could have imagined. Cost us an extra $5,000 just to repair the damage that they caused to my home. DO NOT USE!!!!!!
7 years ago (28-07-2017)