Firehouse Subs

For what could be described as a fast food chain, the customer service here is impeccable. Granted the food at first may be a little more expensive then you anticipate when you arrive but you pay for what you get. The associate Dawn is often found working here and constantly has a smile on her face and is seemingly pleased to be doing her job. I ended up talking with her, and I have come to find out that she is also a firefighter and an EMT, she talked in depth about how Firehouse gives back to agencies, she feels as if it is a decent place to work. You don't often find fast food type chains where people are pleased to go to work and good food. I will continue to eat here for some time.
8 years ago (04-04-2017)

I have seen and wanted To come to Firehouse subs for quite a while, at least any time that I have been in or through the Ithaca area. I'm not disappointed at all and I LOVE the visuals (I have a thing for fire departments lol)
7 years ago (24-09-2017)

Consistant quality and service. We enjoyed the visit today, and were especially pleased to see the initive of one young employee that took a slack time to actually get down on the floor and clean the pedestal and legs of the tables. I believe her name was Dawn... but she was doing this cleaning without thought anyone was noticing...just that it needed doing. Hopefully Firehouse recognizes these young people in some manner, it was just refreshing to see.
8 years ago (04-06-2017)

Very good food, wait time was not long at all over all this place is amazing am I will definitely be coming back here :)
8 years ago (16-06-2017)

Only gave 3 stars because the service was decent. Friendly staff and short wait time but the place was basically deserted. The subs are mediocre at best, barely a step above subway. Soggy and bland, don't recommend and won't be returning.
8 years ago (10-05-2017)