Firehouse Pizza & Pub

Horrible horrible horrible!!!! The manager/ the woman answering the phone today was not only rude but had down right horrible manners with terrible customer service. I called to order & asked about the free delivery that the menu online showed, she immediately snapped "no" then I mentioned again that the menu said it was free delivery & we are right next door again she snapped back with "no it's not". So we decided ok & began to give her our order, she put me on hold then came back & asked if it was cash or card, I told her credit card since i had no cash on me but since I wasn't right next to my purse I asked if could I give the driver the card to run when he got here. She said no then put me on hold because I had to get my credit card, when she came back I asked her to give me a minute while I was still getting my card & she said pretty rudely "I am putting you on hold because I have a table to wait on" then the phone clicked!! WOW she hung up on me! So I decided I am not calling back to this place to order with such rude restaurant & I called Jimmy John's with the little battery power I had left on my phone & then my phone died. Fast forward 40 minutes the driver from Firehouse Pizza came in with the order that we never completed over the phone or gave a credit card payment for because we were hung up on. I had no cash on me and here he was delivering an order that was not even suppose to be put through! Obviously the managers poor service just wasn't bad enough but now she was sending orders out knowing I had no cash on me & didn't care that the driver couldn't take a credit card! So my hair stylist had to let me borrow cash to pay this driver for food that we we not going to eat because as the driver seen we were already eating Jimmy John's, how utterly horrible, horrible, horrible! This place is so unethical it shocks me!
9 years ago (23-12-2017)

Found this place by accident. Amazing marinara sauce that's the best I've ever had. Delicious sandwiches and strombolis. Excellent beer list and great staff.
9 years ago (07-12-2017)

We meet here for board gaming every once in a while. The pizza is really good. Nice beer selection. Owner and staff is very friendly. Our favorite spot in Oswego to hang out and have a beer in Oswego.
9 years ago (31-12-2017)

To be fair, I didn't have the pizza... But the food wasn't very good. Our waitress was great. Decent beer list.
9 years ago (17-11-2017)

I have no problem giving it 5 stars for the atmosphere and the service. The servers were upbeat and engaged, even though it was somewhat busy with people watching the cubs game. I think the atmosphere is what I liked most about Firehouse. The big garage door is sometimes open during the summer , but you can sit either inside or outside. There are TVs everywhere, so you don’t have to crane your neck much to watch a few games. Its location is pretty central in downtown oswego , right between Tap house and the local oswego INN bar. The food was above average for a sports bar, but nothing memorable or anything. Overall, we had a good time there and I would recommend it to friends looking for a good-service sports bar with some flair.
9 years ago (13-10-2017)