Fido Flagship Store

Visited the Fido Flagship store today . Once more another great client service experience. This time thanks to Nikolas ! Top Noth ! Roger's/Fido remains to this day the primary communications company in Canada Well done !

I'm a loyal customer of Fido. It's been almost 4 yrs that Fido is my provider. A few days ago my mobile Moto Edge plus fell off and got broken, I have a 24 months contract for my phone with Fido, still, three months left from the contract, I simply asked you to charge me for these three months as much as it was written in the contract which is 15$/month.+ tax and then I was about to get another phone with you which means another 24 months commitment to Fido but SADLY you rejected my request and asked for 287$ for these three months cause somehow I wanted to break the contract which I didn't!!!. such a TERRIBLE HORRIBLE experience with the Fido customer service team! I assure you I will definitely change my provider for sure after these three months that have been left of my contract.

I have been a satisfied customer of Fido for quite a few years and when I needed a new iPhone I decided to visit the downtown store on St. Catherine Street because it is a great place to shop. The staff is super friendly and knowledgeable, giving me many options to choose from. My sales representative this time was Genevieve and she was excellent and made my time in the shop a very pleasant experience indeed. I will definitely be returning in the future when the time comes around to replace my iPhone again.

They sell defective product as refurbished phone and they dnt take any responsibility to solve th situation. Refurbished iPhone are not checked up by Apple prior to th purchase. So no professional review to start with. Be careful.

Terrible customer service - be aware of the hidden surprise charges, all happy and sweet while buying and when it comes to post sales service it’s all attitude, frustration and anger towards the customer. Please train your staff to be courteous and humble its human who walk into store not an ATM to lure the money out as you like. Smiling at sale and during return you show anger frustration and impoliteness towards the customer. Especially this comment is to that prejudice person in this St Catherine West store who talks in a judgemental way by looking at accent and color and becomes a villain when talk about post sales service and returns.

I had a worst customer experience there on 15th February 2022 afternoon. Me and my family recently came to Montreal as permanent resident. Just got the SIN number and opened bank account and received credit cards from bank. I went there to buy a postpaid SIM card for my wife. The sales representative wasn’t cooperative at all, didn’t even try to understand our requirements. I told her that we had our passports, CoPRs, SIN numbers and our credit cards. But the representative was so reluctant. Asked me to leave and try after getting PR cards. She even doesn’t know that PR cards need 3 months to get in hand. Ridiculous and unfriendly environment. After going out of the store, I bought the contract from Telus. Best of luck Fido with the worst service!

A good place to buy your phone and plan. Staff are friendly, especially Helen

Very slow service, attending only one customer at a time and they call it Montreal’s main fido store. If you don’t have staff close it please

I have been a loyal Fido customer for many years. I always shop at the Ste-Catherine store when I need a new phone, because I've gotten good service and clear explanations. Today's experience, however, left my jaw dropping. My son's phone is on my plan. He needs a new one. I phoned the store earlier today to inquire if they were open, if I needed to make an appointment, etc. The super-nice agent assured me that no appointment was necessary. I informed her I'd be there with him after school at around 4 pm, she said "no problem, it'll be fine". When we arrived, we were met at the door, and informed only one us of could enter. The store was not busy. ""C'est le gouvernement madame". The other needed to stand outside the store. Can he wait in the very large vestibule? No. Outside. Well, I am a technophobe. He understands his technical needs. I am the wallet. Every time I've done this, it's us together. He's not my friend tagging along. It's his phone. It's my plan. I maintained the distance and sat dutifully in the chair far from the rep. I had questions. Yes, I was anxious. She was defensive. Often she remarked things in French, then said, "not sure you can understand" oui, je parle bien français, and when I replied to her in French that yes indeed not only I understand her but am a medical professional who understands the pandemic she cut me off. So condescending. I called my son , and put him on speaker so we could all discuss the options. At one point, when the Fido internet pop-op prevented me from getting the speaker, she actually came over and pressed my phone doing exactly what I did, which didn't work. Distance??? Hand sanitizer?? Nope. She then grabbed her worksheet and said "I'm visual; I'll show him myself", and took off. I offered to go outside; my son refused to let me. The area is super-sketchy now. The business people and shoppers are gone. A loud drunk literally tripped over me at the store entrance. A beggar knocked on my car window as I pulled into my parking spot... my son didn't want me outside alone. Maybe if the vestibule had been an option?. As for the "c'est le gouvernement"? Uh, no. The government mandates capacity based on square footage. The rule about only one customer? It's Fido's. The least they can do is own responsibility for it. And why didn't the person taking my pre-visit call warn me about it, especially because I specifically stated we'd be coming together? Surprises all around. Hostile condescending agent who should not be in customer service. Company rule which certainly could have been waived managerially on a case-by-case basis. We did not give them our business; the tipping point was my son realizing there's a $45 extra service charge for in-store service. Um, nope. Not for that service. Apple on-line got my dollars.

Sometimes when calling customer support they hang off the phone!