My father, a 94 year resident of Montreal was recovering from an injury at my Home in Ottawa and I had to get his pills reniewed locally. Even if they had all the information, done this twice, after 3 days of pre-noticed, when I arrived they told me I had to drive back and come back in the afternoon because they did not have time to do it. I ended up telling them I will wait with my father until they can give me the prescriptions. The pharmacist was smiling while the technician was talking to me. They ended up doing it onsite in less than 10 minutes...This appears to be a place where any extra effort is not welcome.