Explorer's Lounge

Where do I begin? Road trip to lake Louise, skiied all day. Staying at lake Louise inn, which is great, their restaurant not so much! We ordered an app, it came after our meals. They mixed up all of our sides, and didn't offer to change them. I ordered medium rare steak, I couldn't chew through it, it was a solid brick. The clubhouse sandwich had packaged slimy ham. Waiter never came around to ask how it was or to refill our drinks. Their sweet potato fries are great, no dip though. At least the beers were cold and fresh!
7 years ago (13-03-2018)

This place is terrible, just because the service is really bad. My friend and I are staying at the INN due to work and we like to go for food and drinks and every time we go it takes a good 5-10 mins to get served. Tonight we walked in and the one waitress said hi to us as we went to find a table, we then sat down and again we waited 5 mins and had enough so we left. It is not unusual for us to drop $100 at a time and we are here for at least 5 to 6 months, so these waitresses missed out big time. The food is decent but the drinks are very expensive from $7.00 and up from there. I would suggest bypassing this place.
7 years ago (07-02-2018)

Hands down the worst establishment I have ever had the displeasure of eating and drinking in. If I could give it no stars I would because even one star is generous. The servers and the bartenders will take 10+ minutes to bring you your menus or ask what you would like, the bartenders will take another 5+ minutes fetching your drink even if it's simply a pint and your standing directly next to the kegs, and then spend 10+ minutes on both getting your bill and taking your payment. I can't stress this enough, I am just one person, extrapolate for if you come with a large group. They have a wing night every Wednesday where each week you never know if the wings will be the same, better, or more than likely worse than the previous week. On top of the terrible wing quality, last night they managed to "run out" of wings on the night where they're specifically selling wings. I will never recommend anybody to eat or drink here.
7 years ago (28-12-2017)

Food was good, and the service was friendly, but this is not a place to go if you have Celiac disease. The gluten free menu had several items crossed off and our son had to change his order twice because the preparation on the items that remained had changed to include gluten. Even with all the attention they managed to serve him the wrong plate, or cross contaminated the meal. Not a bad place, but they have a little respect for serious food allergies; evidenced by a diminishing gluten free menu and lax standards.
8 years ago (13-09-2017)

Great place. We arrived almost at the closing time, we received great service, good food and staff was very attentive.
8 years ago (27-05-2017)