Enterprise Rent-A-Car

I don't normally write a review but I was impressed one of your employees. He helped my wife for signing a contract last month, and also helped us on the vehicle return process. So sorry that we are bad at name. He was tall and a sharp looking with short hair guy(Hon). He was very quick, and professional. He asked the only questions that we had to provide since we were in a bit hurry to catch up the ferry. We both were happy with the service form this location. We would like to say thank you for the great service from your guy.
8 years ago (08-06-2017)

Brutal experience returning our rental car here. They said they found a rock chip on our windshield ( 100% was there when we picked car up, it was documented but they said this was a new chip). Manager said he would look into it records from pick up and call me or email me back. That never happened and they charged my credit card.
8 years ago (16-09-2017)

The only problem is there is no direct phone for this location. I called all the numbers for this location, and got directed to the automatic response system. I wanted to add insurance and add second driver at this location by phone, but never succeeded. The only thing I can do is go back to this location myself and do it face-to-face.
8 years ago (23-08-2017)

My ferry was late from Vancouver Island, I had a car booked with Enterprise at pan pacific hotel, I had two toddlers with me and a lots of luggage, the store was closed, luckily Chad was just leaving, he saw us stepping in and he turned around and asked if we need any help. He reopened the store and got us the car even though he's day was over. Thank you so so much Chad for your help. I will only rent from your your company from now on. Cheers Catherine & Paul
8 years ago (01-10-2017)

I don't normally leave reviews for rental car companies, but the branch manager Mo absolutely delivered stellar customer service and went above and beyond for us! We didn't realize that they close at 3pm on Saturday and had finished our meeting at 3:30. We showed up and were trying to figure out what to do and he popped out of the back on his way out for the day and with a smile and total genuine generosity, he turned his system back on and helped us get our car, saving us a lot of dreaded planning and time and headaches. The cherry on top of everything was how sweet he was about the whole thing. He was even late for a date with his gf and gave us zero grief. This guy is going places, he should be promoted for a phenomenal approach and hopefully others will take note from him and deliver a fraction of the care he does. Thanks Mo! We will be back!
8 years ago (20-03-2017)