East Town Spa

I really wish I didn’t have to rate this place as only a 3 but unfortunately I received such bad customer service here multiple times. The service itself was fantastic and my nails looked great. The woman who did them was incredible but she should go to a different place. The staff messed up my appointment about 5 times and I didn’t get to do my nails until almost a month and a half after I made my initial appointment. This was because they kept rescheduling me after having poorly trained staff that kept incorrectly booking me. I would even be more understanding if they had just apologized and were at least sympathetic but the women I spoke to on the phone were really rude and seemed like they didn’t care that it was really inconveniencing me. I tried to be patient and waited a while to do this review so I wasn’t so upset about it and could be less biased but I still feel that they kind of messed up. In conclusion, the nail service is amazing but if you’re trying to get them done for a certain day or occasion, go somewhere a bit more reliable because you may not actually get the appointment in time.
7 years ago (08-03-2018)

I bought a Groupon and had delightful experience, not just a haircut. Morgan is Salon Pro with the vast knowledge of wonderful haircut on my difficult hair to cut which changed my 20 year style in a new and great change. I will be back to East Town Spa, it was when worth the hour drive to this enchanting experience from the busy world from the little classy sidewalk sign outside to the inside that hits every sense. From the sweet smells to a warm hello to the sight of all the details like art and hair Pros that enjoy their what they do. I cannot wait to go and see what Morgan does next!
7 years ago (24-12-2017)

Graysin did an amazing job with my cut and balayage! He was so fun and really knew what he was doing. I will definitely be back!
7 years ago (21-02-2018)

My wife had her hair cut by Riley and she did an amazing job!! 👍 👍 Her hair looked gorgeous after the treatment. This place is absolutely recommend
7 years ago (01-01-2018)

Do not go here. This business lacks integrity and does not care about the consumer. I went here for an airbrush tan late Thursday night. It was the most unprofessional airbrush tan I've experienced. I wasn't given a hair net or booties. The machine was having issues at first, which made me extremely apprehensive. The young girl told me she was going to have the owner look at it. She returned and showed me that the spray was even because I told her if it was not working properly, I could not risk it. I should have backed out at that point since I felt wildly uncomfortable, but I let her proceed since I was already standing there in a towel. Nothing about her spray was slow, steady, or methodical. I practically guessed about which positions I should be standing in, and when I told her I wasn't sure if my hands were in the same position as they had just been in for the opposite pose, she just shrugged her shoulders like she didn't know either. When we were done, she patted me down?? This makes zero sense to me since it would make the spray uneven. My hands were still dripping, so I asked her if maybe she should pat those down too, and she just said, "Uh, yeah sorry." While I appreciate the apology, what??? I told this girl I was standing up my best friend's wedding in two days. The best part of this experience was when I went to pay. I am the most patient, compassionate person. I typically wait until later to express my opinions with a business, but something about this place made me feel like I was going to be ignored and brushed off if I waited until later. Boy, was I correct. The girl at the front desk asked if I wanted to leave gratuity. I cannot think of a single time when I have not left a tip of at least some sort, but I told the girl that I didn't even think I should be paying for the spray tan. I asked to speak to the owner, and she told me she was in a hair appointment and that I could email her. I said I wanted to speak to her in person, so the girl said I could wait there if I wanted. I asked how long the wait would be, but when she told me it would be at least ten minutes, I asked if I could just receive a call from her in ten minutes since I really needed to continue to take care of things for the wedding. She assured me she would be able to call me in 10 minutes and that they would certainly be able to issue me a refund at that time. So, I went ahead and processed my payment. Did someone call me in 10 minutes? Nope. I had to call back to talk to a manager. That manager connected me to another manager's voicemail. Once this manager and I connected, she offered me a complimentary spray tan that I refused because I didn't feel comfortable and my event had already passed, refused to acknowledge that every other salon does airbrush tans differently, refused to issue me a refund, offered to "go around asking the girls who told me I would be able to get a refund," and refused to allow me to talk to the owner, claiming the owner is not on site ever. Interesting, since both of the prior girls had stated otherwise. Apparently this entire scenario is my fault because I shouldn't have rushed home to scrub it off and should have given the tan a chance to set in. Yes, I am sure that she would have given the tan a chance to set in if the experience gave her no confidence in how it would turn out and she was going to be standing up in her best friend's wedding in two days. I am in complete and utter disbelief that they are still in business.
7 years ago (26-09-2017)