Dunkin' Donuts

I have not had a bad experience with the Jolley side of this establishment. I have even been to DD there before and have had what is to be expected. When I went to DD yesterday (9/4/17, approximately 2:40pm) I was met by the most rude DD employee I've ever encountered. I have had coffee made wrong before - it's cool, it's a mistake. I get that. Well yesterday I ordered something I order frequently. He asked me a question about my order, I politely asked him to repeat his question (he was mumbling ) and when he repeated the question it was in a tone that was completely unacceptable. He then argued with me not once, not twice, but THREE times about what I ordered and that I had not ordered it correctly. I did not get an attitude going until he tried to correct me the second time. I called after I left and asked to speak to a manager. They put the same individual (Brian? the "shift leader" at the time) on the phone when I specifically said I didn't want to talk to him. I advised if he is the person that just poured my coffee I don't want to speak with him. He then hung up on me. When I got a call back (because I emailed) I got the Asst Manager of Jolley who advised this has been an issue with this individual and yesterday was an especially bad day. I'm still waiting for a call back from the GM of DD now many hours later than my call with Asst Manager. I have had many experiences with DD - I understand I'm not dealing with the Ritz Carlton but I do feel that the level of service I normally get is at least a nothing experience at worst (like you go to counter, barely get acknowledged, but you're still being helped). This person does not deserve to have a job. Maybe this sounds petty to some but to me I don't feel I deserved that treatment.
7 years ago (05-09-2017)

This shop is really hit or miss for me... Everytime I come here, the counter person is always out front smoking a cigarette. The iced coffee never taste the same, and they told me this location stopped ordering Krullers (my favorite dounut).
8 years ago (02-06-2017)

I don't really care for the breakfast sandwiches but the donuts and pastries are always good and the coffee is consistently hot and fresh. Ps, whoever keeps buying ALL the brownie batter donuts at one time, STOP it, you're killing me!!
8 years ago (21-02-2017)

Inside of the gas station, service was friendly and fast.
7 years ago (24-08-2017)

Nice stop on a morning motorcycle ride.
7 years ago (23-09-2017)