Drugstore Pharmacy

I wish I could give this place a zero. I've tried to make it work for convenience's sake. It's gotten progressively worse over the past couple years. It's to the point that customers are completely ignored by pharmacists and clerks alike. They stopped answering the telephone, so if you need assistance over the phone - you are out of luck. I've made return trips to pick up prescriptions only to find out they don't have what I need, wasting my time when all they needed to do is make a quick call or fire off a text,they have my number. Maybe they're overworked, maybe they don't have enough room or resources, but from a customer's perspective they are just not interested in customer service one iota. I've taken my business to Shoppers Drug Mart where they are friendly, prompt, they call if they need to save me a trip. The fees are exactly the same but the level of service is worlds ahead.
7 years ago (15-01-2018)