DriveTest

Had to come here multiple times in the past 6 months or so for my own, my wife's and my dad's written tests and road tests. System was very inefficient, the staff were grumpy, and you see staff who were taking it easy as if they didn't care. The reason I gave a 2-star and not 1 is because there are about 2 staff members out of 7 or 8 that I encountered who are providing reasonably adequate service. Not sure when the Serco's contract is due. The Ministry of Transport needs to be careful in giving out the next contract.
8 years ago (24-03-2018)

Passed my G2 road test here first time. Staff inside was quite accommodating and friendly. Neat and spacious facility inside. Overall, a decent experience coming here.
8 years ago (10-04-2018)

Went on Saturday November 4, 2017, arrived at 8:45 a.m. & already a line up outside the building. Two dozen others were standing waiting against a back wall and another thirty were occupying all thirty chairs. Sixty people in total were all there in front of me. Initially there were only two employee's behind the counter which was causing a back log then two others joined them. The staff were all friendly. Make sure you know what documents you must bring because I saw many people who could not be served today because they lacked proof of identification. Washrooms available as well as a pop and snack vending machines. Other ppl have said parking is tight & limited but that not the case. There is ample parking, hundreds of spots free at this mall. Other ppl have said to take two tickets from the kiosk at the entrance; and to look for tickets with the letter "A". I recommend you not do this as it serves no purpose. The employees behind the counter call out random ticket numbers in different categories and when your ticket is called just proceed to the designated counter. Provide your ID, get your vision test done and if you pass, pay the required fee then you can proceed to another counter where you will take your test. Complete it successfully and you will get your driver's license issued the very same day. I found no issues at this office. It was nice and clean, well lit, a good experience with good, polite employees behind the counter who were friendly, kind and helpful. Our wait time was 50 minutes. There was never a line up for the actual test and it finished under 15 minutes. The test is on computer; its simple to manage, a manned help counter is nearby. You can take as much time as needed for this test. The negative reviews here are mostly related to new drivers taking their driving tests and a large percentage of people fail because they haven't had practice driving or have very little practice. The Ministry of Transportation recommends new drivers practice a minimum of ten hours. Find a suitable driving instructor somewhere close to your home. Learn from him and take your test from him too. It's no wonder there so many motor vehicle accidents on our roadways it because most individuals do not learn proper techniques by practicing. Practice practice practice first so you will pass the test the first time.
8 years ago (04-04-2018)

Don't go here, trust me you're better off taking your test elsewhere. This location's workers are adamant you fail, despite you doing everything correct. Tester said I didn't check my blind spots before preforming three-point turn. I did and the other car waited as well when I preformed it. Ps: The lady I had came with her boss. She was being grader as a tester. Caught me off guard because they asked me to move my jacket in the back seat. Didn't think I would be driving two people. Regardless, the vibe I got from the woman. Made it known from the beginning of our interaction she did not want me to pass. Overall staff at the kiosk are extremely rude. They have small talk conversations with their co-workers while serving you. Then proceed with giving you attitude when you ask a simple question. Good service would probably better served at McDonalds than here. Sorry to be a disservice to your tellers when they are taking MY money then continue to be upset when I ask for certain day to rebook my driving test. All good, I'm glad I made your quota of people you failed today. Would LOVE to have a Drive Test representative reply to this comment to how you can better service your patrons. All the best
8 years ago (05-04-2018)

I took my final driving test a while back but I despised the experience so much I felt it was appropriate to leave a review. Wish I could give zero stars though. These people are pathetic and abuse their power. They are repugnant and take advantage of your need to pass the exam by putting you under so much pressure and treating you rudely. I had a flat tire due to a screw on the floor at the exit of the centre in the middle of my test. Had to reschedule my test and pay again. Surprising to find out there’s a Canadian tire right behind the centre. Fishy.
8 years ago (02-02-2018)