Dettmer Tire & Auto Centre - Wellington County

Reviews, get directions and information for Dettmer Tire & Auto Centre

About

With Guelph's largest inventory of new all season, summer, winter and all weather tires, we have the tires for you! Walk-ins welcome!

Story

We specializes in Oil Change, Brakes, Batteries, Belts, A/C, Alignments, Computer Diagnostics, Shocks/Struts, Tire Rotation & Balance.

Brands: TIRES: Bridgestone, Firestone, Michelin, BF Goodrich, Fuzion, and more. CARS: Works on all makes and models.

Professional Associations: Guelph Chamber and Commerce, BBB, ASE Certified Technicians

Address: 325 Eramosa Rd, Guelph, ON N1E 2N1, Canada

Phone: (519) 763-8473

Website

moc.seritremtted@ofni

State: Ontario

County: Wellington County

Zip Code: N1E 2N1

Update Info

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Reviews

Absolute worst......The business runs on a "shake of the dice" appointment system.  Good luck planing your day.  The owner is a really nice guy and the only reason i gave them a second shot.  Will not be using the shop ever again.

 8 years ago (12-12-2017)

First they put the wrong tires on, then after we called and let them know (the same day) they told us they had the proper ones and we could exchange them for no extra cost. 4 days later we wake up early to wait in line again just to be told that they don’t know who we spoke with but the tires are infact not in stock and we would have to get them ordered. After waiting an extra week, they allow us to drop our car off over night so they can do the change in the morning. At drop off, they attempted to bill me for the new tires, we asked them to keep the keys in the car because we couldn’t get there until they were closed to pick up the car, they agreed. 5 minutes before close we get a voicemail stating that they close in 5 and we need to get there before in order to get our keys. After calling 4 times and being forwarded to voice mail, we make it to the store in a rush, only for them to try and bill us AGAIN. By far the most work for Winter tires to be put on. 

They wouldn’t even allow us to make an appointment for them to fix their own mistake. Terrible customer service, and apparently terrible knowledge.

 8 years ago (17-11-2017)

Agreed; extremely competitive prices and fine work quality but ... during busy times (especially November/December) you need to drop your car off the night before, or line up at 7am (as I found out at 9am today. I wish they had explained that when I was there ordering the alloy wheels/tires a few weeks ago.) They do not work by appointment. (They do stock a lot of tires but not the ones I wanted.) 

Definitely not fancy premises: "early tire warehouse" feel. This is the fourth set of tires I have bought here for our two cars and I have always been satisfied with the price and the work. But perhaps it's time for Dettmer's to upgrade the store front and instil more of a slick customer service mentality to the guys on the desks.

 8 years ago (20-11-2017)

I called beforehand to make sure they have the tires that i wanted to buy. I show up just to find out that they only have 3. Bad customer service

 8 years ago (11-12-2017)

They were quick, good price, offered good advice. true to their word. Exemplary business in Guelph.

 8 years ago (08-12-2017)

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