TERRIBLE!!! WORST EXPERIENCE EVER!!!I could not sleep because of the drunks partying all night. KIDS running up and down hall from room to room at other end of hall. unsupervised..Infant under one yr old left unattended, screaming next door. Drunken parents finally showed up after lounge closed around 2am. It took calling the front desk 5 separate times. They offered to move us to a different room. At 3am I don't think we felt like packing. I said toss them out or I will call the police. Finally !! Police came and removed them. Finally silence at 4am then the phone rings just as we all dozed off. It was the front desk informing me they had removed the drunks. Jeeze! I had just fallen asleep. Now I can't sleep so just got up. I had a 6 hr drive ahead of me. I will never stay there again! We should've got our money back! The one positive was the food was great oh and the beds and pillows were updated and fresh paint
I would highly recommend staying somewhere else. Narrow hallways, one elevator for the whole hotel, front doors have one set sliding and one set swinging --makes getting luggage carts in and out a pain, luggage carts are terrible, hotel is in need or renovations in a big way. Lots of folks loitering in the lobby. Customer service was terrible. We asked to stay in a block of rooms on the same floor but were scattered all over the place. Unwilling to give us a meeting room for the evening. If it wasn’t for the water slide for the kids I would’ve switched hotels in a heartbeat. Smells like smoke everywhere.
We went there as a family of 7. I ended up having to get 2 rooms. The next day we checked out and found that our vehicle was stolen from the parking lot. They didn't take any responsibility for it. And when we over stayed our welcome in the lobby, the told us to get going. Our lives are turned upside down .
Would give this hotel ZERO stars if possible. They changed our booking without asking us. Staff is awful to deal with. $248/night for 2 queen beds one of which was broken. Stay somewhere else!!!
We were just there to pick up a cheque, just stayed an hour or two. The food was good they gave us a turkey dinner.