Dairy Queen (Treat Only)

After visiting this location, I left having had a very unsatisfactory experience. The staff was unaccommodating and rude. We walked in to a restaurant void of customers, with a staff of four young girls. My boyfriend is celiac, and although gluten won't cause him to go into anaphylactic shock, it will certainly cause him discomfort. In an effort to minimize that discomfort, while still enjoying a delicious Blizzard, we very kindly asked if the blizzard machine could just quickly be rinsed with water before mixing our blizzard. Having worked in a Dairy Queen for 3 years, I know this can be done, taking virtually no time at all. Before I could finish asking my question, I was cut off quite rudely by the girl taking our order, saying that no, no special requests involving allergies would be considered, saying that this was a Dairy Queen policy Canada wide and that by accommodating us they would be "guaranteeing that no allergies would be present". She then proceeded to ask me which blizzard had the peanut allergy. I told her that it was not a nut allergy, it was a gluten allergy, and that we didn't want a guarantee, we knew that there could never be a guarantee. Eating out with an allergy is always a risk, which we know, but it never hurts to try and cut down that risk in any way possible. After multiple sighs and dirty looks, the girls told us that the machine had just been cleaned and all they could do for us would be to mix the "allergy" blizzard first. Much to our disappointment, the customer service we experienced left much to be desired. Unfortunately this may be our last visit to the Henderson Highway location, largely due to the way we were treated and spoken to.
1 7 years ago (20-09-2017)

They didn't have a lot of the featured flavours left and staff were not the friendliest. I was disappointed when I left.
2 7 years ago (10-12-2017)

It was awesome to go and the staff was very friendly also
5 7 years ago (12-03-2018)

They have the best, creamiest ice cream 😋
5 7 years ago (24-01-2018)

Good ice cream.Only issue was i got a reese peanut butter cup blizzard and i had 2 peanut butter cups untill i got to the bottem where there was maybe 2 or 3 more not worth it for this blizzard.Also if u say anything to them they might look at you like you have 2 heads like they did with me so maybe ill check out sub zero down the street instead.
2 7 years ago (01-08-2017)