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Reviews, get directions and information for CVS

CVS
Address: 545 West Washington Street, Council Bluffs, IA 51503, USA
Phone: (712) 352-4152
State: Iowa
County: Pottawattamie County
Zip Code: 51503



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Reviews
Walked in to pick up prescriptions at 1:27 and the window was closing. Asked if I could please get the prescriptions before they left as I am from out of town and was picking them up for my grandmother. I understand that they get lunch break but it was not 1:30 on my clock or theirs as I looked up on the clock on the wall and the woman was very rude about it and told me It was against company policy to get them for me until they got back... horrible customer service
Absolutely the worst pharmacy help I have ever witnessednPut in refillnWas told ready today by 3 pmnWent in at 430pm and not readynWas told an hournTold them I would come back tomorrownGot text my insulin was pending insurancenMy insurance has turned this down and I've run it through with a coupon for the last 4 monthsnCalled and couldn't talk to anyone so left msgnI'm nearly out of insulin and this service has to improvenI'd go elsewhere but my other prescription items have to go thru CVSnWorst custo.er service evernProblems every time I go there
We were in line at the drive thru at 1:28 and the car before us pulled out at 1:29. We pulled up to the window and they rudely shut the window and locked it. I understand they get a lunch, but we were there before 1:30 and they just didn't care. Worst customer service EVER! I will never use this location again, no excuse to treat people so poorly!
Hands down the worst customer service I have ever seen. Big mix up with my prescription and I was attempting to explain the problem to the tech. Doctors, insurance, pharmacy, trying to get it ironed out. Tech on the phone was as rude and combative as I have encountered. She hung up on me twice. Very unprofessional and rude behavior. I have pulled my business and would not recommend this business to anyone. I would recommend you vacate your building and let someone who is actually interested in running a business occupy it.
Worst customer service I’ve ever experienced. Went to get my meds, was told “sorry I’m too busy to fill, I’m already behind. You have to come back tomorrow” I come back tomorrow, waited in line behind just 1 person. Ladies didn’t even bother to give me a chance, started closing the doors to the pharmacy and said that they were closed for lunch now. No apologizes nothing. Worst service I’ve ever experienced I will never return to CVS after this.
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