Crescent Heights Family Medical Centre

One of the WORST clinics in Medicine Hat. There was only ONE doctor that listened to anything their patients had to say. Do not recommend.

The Doctors here are excellent but I am leaving this clinic because the admin are so consistently awful to interact with. I know these are busy times, but this clinic constantly cancels appointments with minimal notice after I've waited months just to renew prescriptions or get test results. They expect this flexibility on their end but if you need to change an appointment time they will make you wait an additional month. They are dismissive, offer no alternatives and will not allow me to speak with or leave a message for my family doctor. Any attempt to politely find a solution are met with remarkable rudeness. I have been trying to get a diagnosis for over a year but due to the repeated months long delays between appointments I have not been able to get results or treatment. My overall health has declined dramatically because of this. I am not the kind of person who likes to complain or cause a fuss but I think staff being deliberately unkind and unhelpful to people who aren't well is unacceptable. I can't imagine how they treat more vulnerable people. This clinic needs to review their admin team, in particular the office manager. I intend to contact them directly about my concerns, but do your self a favor and find another clinic until reviews improve.

I would love to give this place a 5 star but unfortunately I can not. I find all the staff, doctors, nurses and reception to be kind and curtious all the time. However appointment wait times for my particular doctor is absolutely rediculous. I book my appointments many months to a year in advance. at times the appointment may change but not often. however, I show up 15-30 mins early for my appointment and still sit and wait sometimes upward to over 2hrs past my appointment time. on average I'd say it is 1.5 hours every time I go in. Not now and then, but EVERY TIME!!!! and of course it is even worse now with COVID. I have even made a special request to be the first patient in a day and still have over an hour wait this is past my scheduled time not from when I show up. I find too that during open hours I am unable to call in even tho it is past the time stated in the message that they are open. if phones are answered at 9am then why am I still receiving the automated msg at 9:20am? I need a family doctor and appreciate the care I receive but only when I actually am able to receive it. and 2-3 hours in a waiting room for a 15 minute visit seems a bit over the top. something needs to be done about this for sure

I have never had any problems with this clinic and I have been going for over 4 years. Be it walk-in clinic, scheduled appointment, or an emergency appointment. They have been nothing but professional, kind, courteous, and generous in terms of advice. I have 2 young boys, that have been given nothing but the best care, and respect. Dr. Mi is our family Doctor , he is a good man and doctor, who always takes the time, who follows through with care, and genuinely cares about your well being. He is good at what he does. I do not have a single complaint about this clinic and in fact believe this is one of the best places I have ever been or treated so well at. Reading these reviews leaves me in shock... I can not believe these reviews are from the same place @___@

The entire team of professionals at this clinic are outstanding. You are welcomed by the wonderful and patient reception, the nurses and doctors all very much care about each patient. I am really glad to be a patient here.

Poor patient reception desk person. I went to this clinic at 11 am today because they are open until noon. I waited behind a lady with a small child as they checked in. When I approached the window I noticed that a closed sign was on the counter. The lady behind the desk told me she was taking no more patients. I suggested she change the sign on the front door so I would not have come inside at all. She told me she had just closed and had not gotten around to doing that yet. I was the last person standing in line. Although I understand you have to close registration at some point I fail to understand how you can slam the registration closed for the one last person in line. Perhaps if the waiting room was overflowing I guess you might but this was not the case either. I suggest the staff at this clinic needs to be retrained in patient reception techniques.

I been with this clinic for a total of 6 years. In this last year the medical clinic had some unfortunate incidents. Which I have taken into consideration but when I was not even notified of having to see a new physician and wait for 2 months to see him. I thought fine...but when the day came to see him they had a bomb scare so I called to rebook my appointment the next day. The reciptionists ill mannered tone of we're booking into January. I politely explained the situation and asked what I should do...I was left in silence...so I said maybe I should find somewhere else to go. She was ok bye. So bye felicia...me and my family will go else where...and I will continue to tell people of your dispassionate nature. My family and I will seek professionalism with compassionate caring understanding receptionists.

The walk in clinic in the evening is absolutely horrendous. My normal doctor is on holiday so to get results of my ultrasound I was told to just come in for the walk in times and the lady behind the counter was extremely rude.....just be aware of the night time receptionists, the girls that are there during the day are wonderful but this lady was very abrupt and not at all friendly.....

I'm wondering if some people are posting about a Crescent Heights Clinic in another city. I've most always had good receptionist/assistants at this clinic I've been visiting for over 10 years. I've been with Dr. Lagadin since Dr. Cameron moved across the city. She is pleasant, caring and seems knowledgeable.

Never going back lady at.reception was extremely rude and had 0 personal skills. I had gone to 4 different walking and when we got there was 1person in front of us. Receptionist said lady in front of us was the 20 person and shw was full??!!! she couldn't takes my one child there was nobody behind us . I had my two little ones with me and all she said was we are capacity and put her sign up? Horrible service