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Coupeville Fitness Center

  1. Island County
  2. Island County Gym

Reviews, get directions and information for Coupeville Fitness Center

Coupeville Fitness Center

About

Our Mission is to provide our members with a facility that is friendly and convenient, has great equipment and affordable prices. Our commitment to you, our customer, is to play an important role in maintaining your good health.

Address: 35 NW 1st St, Coupeville, WA 98239, USA
Phone: (360) 914-0002
moc.liamg@u2anatnomirret
State: Washington
County: Island County
Zip Code: 98239


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Reviews
Gym was fine when it was in use. Cancelling our membership was an absolute NIGHTMARE. My husband is in the military and he forgot to cancel our membership before he left on deployment. I called and spoke to Terry THREE times from February 1st through today and I am still not sure if our membership is cancelled due to the fact that she hung up on me and will not answer my phone calls. The first phone call she was not in the gym is she ever? but she would take down my info and cancel when she was next in the building. She was unsure when that would be as they were expecting snow. Alright, fine. But that's not my fault nor should I be penalized for that. She also stated she has a 35 day cancellation policy 35 days, who does that?? but ok, whatever. I told her I understood that and let's go ahead and get it cancelled ASAP. 2nd phone call, she is not there again shocker and took down my information to again cancel our membership when she was in the building. Now here we are 27 days after my initial phone call. I call today and she is actually there Eureka!!. I was glad thinking I was going to be able to take care of this quickly. I was wrong. She asked when my initial phone call was. I said, I can look on my phone but I believe it was end of January/beginning of February before a snow. Either way, I knew we were inside of her 35 day window, whatever. She said, that snow was two week ago "darlin" as if I were trying to suggest I shouldn't be charged for the upcoming month. She's desperate for the almost $70 apparently as the gym never had much use in the time we were there. Then she says she requires written notice of the cancellation. ARE YOU KIDDING ME! This wasn't almost four weeks ago when I first called. I am in Indiana, my husband is deployed so we could only provide written notice via letter. I would have done so 27 days ago but she didn't mention that until now. I informed her I looked online for an email or website so I could write, but was unable to find one. She then stated, its on my business card. You mean the business card I could've gotten from the gym I haven't used in MONTHS!? For the 3rd time, I am in Indiana and my husband is deployed. We don't have access to your business card. At this point I am extremely frustrated and stated, "I am not sure why you are being so difficult, I just want to get this cancelled" and which point she stated I was the one being difficult, hung up on me and didn't answer when I tried to call back. If you are looking for a gym with an absentee owner and patrons who don't clean the machines after use, this is the place for you! I mean seriously, she never goes there, when does any of it get cleaned? Hopefully there's a third party. I always cleaned machines before I used them when I went. Ugh. Upon returning to Whidbey Island, we will definitely drive into Oak Harbor to go to the gym. It's not worth the trouble of dealing with someone so unprofessional and disorganized. I would suggest other gym goers to do the same.
***BEWARE***I used the facility for three weeks, I paid three months in advance, however, I had to leave. They would not pro rate. The analogy they gave is if you pay for a sandwich bite a piece you cannot get a pro rate for the rest. The manage insist they never give money back, "" I never give money back"".
A well-equipped, clean. and popular gym that accepts Silver Sneakers members. Has showers but no sauna or pool. Aerobic classes right next door.
They desperately need new management. The owner is unprofessional, can understand why it's not used much. It's worth driving to oak harbor health clubs.
I would give this place 0 stars if I could. Terri, the owner has no respect for people.
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