Complexions Spa for Beauty & Wellness

Love the quality of service and people working there, but they need to get their billing process in order. I booked appointments for my bridal party, all of the girls' services were paid for on site. THEY neglected to charge gratuity at the time and proceeded to send me an EMAIL a few days later stating they were charging the card that was used to pay for the last service I received $200+. I received no phone call prior to this email stating there was anything due. My voicemail box is not and was not full, no calls or messages were made or left asking me to call. I would have HAPPILY paid the balance if I were notified, but I wasn't, and the card used was a card to a joined account with my husband that for various reasons (like auto-pay for all of our bills being set up with this account) should not have been used to pay for the extra they forgot to charge for. Fortunately I could transfer funds appropriately to make it so the charge doesn't impact our budget (though it was a HUGE pain) but what if this happened to someone else? An 18 year old paying for prom for example, who may have saved to pay for her own services, gotten charged incorrectly, paid, then after a week had no money left in their account because they work a part time job at a grocery store. Is it ok to charge her and have it bounce back or overdraft her account without calling her to let her know? This sort of practice does NOT give customers a chance to pay the way they need to in order to stick with their budgets. Again, the actual services are great, but I won't be going back and neither will my bridesmaids as the lack of communication before charging my card has all of us questioning the integrity of the business.
8 years ago (25-10-2017)

I have been a client here for years and love it. Staff here are well trained and assist you to do the right things after the massage. Make an appointment today.
8 years ago (18-11-2017)

Great facility and fantastic massage, however….the biggest issue I experienced was that my 90 minute massage only lasted 80 minutes. The massage was $139 for 90 minutes and I was looking forward to relaxation and every minute I was paying for. I was not going to reference this here but the customer service that followed the shortened massage time was below par. For the “inconvenience”, I received a small gift bag with some free samples and two cards each for $10 to try another NEW service. What if I didn’t plan to return to that facility? I don’t want the free samples. I was told that they fixed me a gift bag rather than discounting my service that was cut short because I already had a voucher I brought in for $20 off my first visit as a first time customer. One thing has nothing to do with the other. I was not going to push the issue since I brought it to their attention and I did not want to spend more time hashing it out, but this was not the service I expected based on the reviews I read about this location. I am disappointed in this. Prior to my service, there were a couple additional issues. I arrived over 2 hours before my service to relax and, upon checking in, I was told my masseuse was Danica but I had been told twice via phone that it would be Drew while I was booking my massage the week before as I requested a male. After I was checked in, I was told to enjoy the facility and relax. They would follow up with me to let me know what they could do and I may have to change my time (and my husband too since we were booked at the same time in different rooms). After some time they worked it out by moving our services up a bit so we’d both start at the same time and I'd have a male masseuse. Our appointment time passed as we waited in the relaxation room. Then, his masseuse came to get him a couple minutes after the appointment time started and mine a couple minutes after that (mine arrived 5 minutes late). No big deal as I figured since we had arrived on time (way before, actually), our masseuses would adjust their time accordingly so we would still have 90 minute massages. My massage was complete before my husband’s. I happened to have a watch in the pocket of my robe so I was surprised that I had not received the full time. I thought maybe they included prep time in their service time (would be highly unusual) but the desk attendant confirmed that the stated time should be the time of the actual massage. This was such an unfortunate first time experience here. As a side note, they should update their prices online as they are less than the prices charged (their in-house brochures are up to date). Also, their website just loads continuously when you try to make an appointment online so you must call to schedule. And, while the steam room, sauna and rain shower are so lovely and relaxing, they should be sure to inspect the drains for the shower regularly. I showered while I was there and water ran into the hallway of the women’s lounge due to improper drainage so I had to alert the attendants.
8 years ago (30-07-2017)

Beautiful wonderful inspired luxury. No where else in the capital district can compare to this establishment. This place is for those looking for the ultimate when seeking a day of guilt free pampering. Unisex services are available. Definitely worth the price. Plan to spend the day and do it up right
8 years ago (06-09-2017)

Waited a quite a long time for my scheduled haircut appointment. The haircut was decent and the hairdresser was nice and friendly. Then when it came time to pay they wouldn't let me use a coupon I had specifically asked about when making the appointment. Gave me a coupon for a future service instead. I won't be using it.
8 years ago (08-09-2017)