Community Health Center of the Black Hills

I've been seeing Karron Zopp at Community Health Center for around 2 years now. She has been hands-down THE BEST care provider I've had to privilege to see. She's very compassionate and knowledgeable and if you have the misfortune of being LGBT in SD and in need of care, I would only hope other doctors would follow her open-mindedness and lack of judgement. She has a great sense of humor and always makes me feel like a friend, not just a patient there to complain. Her attitude is fantastic, and I say this sincerely, I wish more doctors and care providers in SD were like Karron. April is pretty fantastic too. I'm not sure of the woman's name that does blood draws but she is swell too. I really like this clinic.
7 years ago (14-12-2017)

Receptionist Susana was a great big bag of d***s throughout the entire paperwork process. Cut me off every chance she got, talked over me, outright told me that she didn't care what was going on because I'd just have to repeat it to the nurse; even though I was trying to tell her that I was having a medical issue AS WELL as needed to speak to their counselor about getting a psychiatric medication refilled. She was, as I told her to her face, interminably rude about the whole event. She was calloused, exhibited zero compassion or professionalism and frankly, seemed quite bit stupid about her job. For example, she understood that if I have dependents on my tax return, it can affect my bill, and that even if I do have children but ones which are not attached to my taxes it cannot affect my bill; she did not understand that if my wife and I file taxes separately, her income cannot affect my bill - particularly at a facility which receives tax dollars. Speaking of my wife, that might be the best part of this - after I had told her she was being rude, she looked right at me and said "so are you separated or single" in such a way that made it clear that she thought I couldn't possibly be married. Here's how that conversation went: "What's your name?" "Susana." "Well Susana, you have been interminably rude throughout this entire conversation." "I'm sorry you feel that way. So are you separated or single?" "Uh... Wow. Okay. I'm married, thanks." "What's her income?" "We file separately." "That doesn't matter. It affects your payment plan." "Um... No, it doesn't. Her income cannot affect my payments on something if our incomes are not tied together at a federal level unless I want it to." "That's not true." "Well it is, and I'm not giving you that information. It's not my income and I don't have the right to give it out." "K." She was absolutely the worst part of this experience, but unfortunately she was so bad that it warranted a 1 star review. Of course, this is review is an exercise in futility. This facility receives tax funding and caters mostly to the very poor and is therefore not adherent to the ideology of customer satisfaction. What I think of her behavior amounts to very little, so long as the state seems to think things are in order. But, I figured I might as well exercise my right to futility and leave a review for this vile little Asian - not to pick on her race, but if you get called by a short, fat Asian lady know that your bad day needing a doctor visit is about to get worse - woman whom has no right to sit and antagonize people in pain. The nurse and the doctor and phlebotomist were very friendly - but their sweetness just couldn't get rid of the saltiness Susana instilled in me. Oh, and the pharmacy staff were just standing around when I went to pick up my script. I'd actually left and got halfway across town to my normal pharmacy before I remembered they'd sent it to their in-house. So... Probably 20, 25 minutes passed since she wrote it, sent it, did my paperwork and bloodwork, I left and came back? Told me it'd be another 20 minutes. This whole trip was a joke. Response to owner: I absolutely did! Your nurse didn't even respond and when Dr. Slobenic(sp?) asked if what she could do for me my instant response was "Your receptionist Susana is a complete and utter ******!" And her response was "Okay well moving on from that, what are you here to see us for today?" Didn't skip a beat, so I'm sure it's not the first complaint Susana has had.
7 years ago (28-10-2017)

I first came to Rcchc about a year ago. I made an appointment with the main building, which I unfortunately didn't show up to. I'm very grateful they gave me a second chance, as I needed medication for my epilepsy. Every time I've come in since then for my medication, the staff has always been very friendly and competent. Thank you for everything you do!
8 years ago (23-06-2017)

Very disapointed in my experience at the dental facility. When I called Monday to make an appointment I was told I would have to qualify for an appointment and that if I did they were a month out. I was also told they weren't taking walk ins so I waited till Tuesday I got there early like I was told. At 7:30 a sign was put on the door morning meeting open at 9. At 9 they opened the doors and I'm pretty sure I was cut in line since it's a big waiting room we all came from. We are told to sign the clipboard and that only 6 walk ins are being taken. I was number 8 in line. The girl at counter walked away before I could say something but here I am with a swollen face and I had to go home after waiting for over 2 hours. The thing is there was a lot more than 6 people waiting when the sign was put up on the door. It would have taken a couple of minutes for someone to bring the clipboard out and let us sign in. That way we would have not wasted the time if we knew we weren't going to be seen. Also maybe have a clipboard that you sign in on as you walk in as to not have anyone cut in line. I'm sure you all do very good work, but today just wasn't my day.
8 years ago (16-05-2017)

I've never had an issue at the doctor's office. The staff are friendly and helpful and I don't wait long before I'm seen. And my doctor is fantastic!
7 years ago (07-08-2017)