Coltech Electronics

I have been extremely disappointed with the level of customer service I have received from this company. Despite multiple attempts to contact them by phone and email, I have consistently been ignored or had my calls disconnected without any explanation. When I was finally able to speak to a representative, they were rude and dismissive, and did not seem to care about my concerns or issues. As a result, I am extremely unhappy with the products and services I have received and do not plan on doing business with this company again in the future. I understand that mistakes can happen and issues can arise, but it is imperative that a company's customer service is able to address those issues in a timely and satisfactory manner. In my experience, this company has failed to do so, and I believe that it is important for other potential customers to be aware of this. I strongly discourage anyone from doing business with this company. This review is specific to Elizabeth as she is the one who has been the root of all known issues to arise with our concerns. She is unprofessional, rude, and unable to understand even the simplest of concerns; it is honestly quite impressive how someone like her became a manager at this location. As a result of Elizabeth's behavior, I am extremely unhappy with the services I have received from this company. It is horrible behavior for a manager, and I cannot believe that someone like her is in a position of leadership at this location. I strongly discourage anyone from doing business with this company specifically with Elizabeth and the overall poor level of customer service I have received. Avoid this company at all costs.

I had Coltech deal with our TV under Costco warranty. They were very prompt with multiple forms of communication, showed up on time with 20 minute warning calls before arrival, and they resolved my issue very quickly. I had a great experience with them!

I took this less than 2 year old receiver to this authorized service center for repair. The unit had developed multiple problems, including faulty protection mode, shutting down due to a supposed speaker wire short when there was none at all. The unit didn't have a mark on it when I left it at the shop for repair. When I got the receiver back, I was not given a receipt showing what work had been done. The pictures I have attached show the cosmetic damage done while the unit was in the repair shop. I also have a photo that was taken before I took it in for repair. It looks like some sort of corrosive material had come into contact with the front panel. The finish was bubbling up and peeling in various spots. The technician said it was not his problem that the finish was damaged. I contacted Denon and they said they would investigate this shop. I should have been given a receipt, even though it was an in-warranty repair, and the Denon call center representative sounded appalled by this. He told me I probably would be getting a replacement receiver. A week later, I emailed Denon and they said I should mail the receiver to another service center for further repair and refurbishment!!!! I told them that was completely unacceptable. They have not replied. I am boycotting Denon and I suggest everyone who reads this do the same. Don't trust them! They may just rip you off! I recycled this damaged receiver and purchased a new one from Marantz. I hope they are not as bad as Denon and that I have a reliable unit this time! It has been 3 years since I posted this. I decided not to go with Marantz, as this had the same parent company as Denon. I purchased a Yamaha receiver with a 4 year warranty. So far it's been fine.

The woman, named Elizabeth, has terrible personality I have never experienced in my life. She didn't give any professional opinion on my issue. She was just saying, "I am not a magician." I couldn't believe how Costco deals with her she inisists she is the owner of the company.

Disgusting lack of customer service and I would give a zero if I could. Trust the comments you are reading on here and go elsewhere. The staff member we spoke to was rude, disrespectful, and was unresponsive for over a week only to say they ordered parts for something that they hadn't even looked at yet. The service was so terrible that the brand provider actually gave us a brand new TV because the customer service from Coltech was so bad. Save yourself the trouble and look elsewhere.

Just don't. This company is so unprofessional. They never showed up for the appointment to tend to a TV under Costco warranty - an appointment they called to confirm the day before. When I called them to complain about the no-show, the guy on the phone was rude and pretended there had never been an appointment, tried gaslighting me, and then hung up on me after saying they'd call back. To no surprise, they never did. Brutal customer service. I'd give them zero stars if I could. Costco arranged for another company to do the work - and that company responded quickly.

I was a bit worried, having looked at the reviews. But…Coltech called me within 30 minutes of calling Samsung and came out within 48 hours. In one hour, Robert and David had replaced the front panel on my 75” TV. They were very professional and efficient! Picture is way better - must have been a dud panel on the original TV.

If zero was in this category I would give them a complete zero totally unprofessional business. Denied my warranty when Samsung told me to go to their office for the screen to be replace. AVOID THIS BUSINESS if you can.

They are rude on the phone and the techs have no clue what they are doing. Tv under warranty broke within a month of having it. They showed up, left, tv is still not working, they have no clue what’s wrong. What kind of electronic repair company can’t figure out what’s wrong with a brand new television? Called to tell them as such move the techs left, the lady who answered at their location can barely even carry on an entire or civil conversation, just tries to run you off the phone. I’ll be calling the BBB to look into this company. I would give them negative stars if it was possible.

I just want to say that the warranty work done by Coltech Electronics for my TV was fantastic. They responded quickly to my phone calls and emails. The technician was professional and courteous. Overall a great experience!