If I could give the receptionists ESPECIALLY THOSE AT YOUTH CLINIC AND THE NURSES STATION stars I would. They are rude and cold, I am happy for my doctor but that's it. Their whole personnel answering the phones need to be FIRED. THEY ARE GARBAGE. They do not care at all. They have ZERO empathy or compassion.
It’s almost impossible to call and obtain an appointment. I think it’s not about the people answering the calls maybe I’m wrong but the system itself it’s wrong. The management is wrong!
Terrible service here. I've been a patient at this clinic for many years and now I've had it. There is NO walk in clinic here. No doctor is available. Only a nurse who can't write prescriptions. And the secretary doesn't return your call if you need to speak with your doctor.
This is solely on my experience at the blood test clinic. I made an appointment online it was quick and easy. I arrived and the parking has 2 hours free so no problem. I also ensured to make sure to arrive on time. I forgot something in the Car but they warned me if I'm not back in 5 minutes I'll lose my spot despite having no one in line. I did make it back in time, so no problems there as I know how "government" works. Everything else was quick and efficient, with the blood taker being very professional. They also spoke to me in both languages so I cannot comment as I respond in whatever language they talk to me. Made they appointment mid august for September first week. Other CLSCs had longer waiting times. Advice: Do appointment online 2nd advice: Arrive early and take into account a safety factor for traffic
They give me an appointment for blood work for my daughter. I spoke to a live person , I told her my daughter was 12 she didn't bother to tell me that they don't do blood work for kids under 14. I wasted my morning bringing my daughter, only be turned down at the door. So unprofessional.
This is the closest CLSC from where I live. There's a park and a sport centre at the other side of the street and the closest grocery store from here is Provigo which is one block away to the south. Takes a while to get a contact with a social worker let alone an appointment, probably due of the pandemic so you have to take the opportunity very seriously. This CLSC was the successor of the previous CLSC which is near the southern train tracks in Cavendish street but is closed for good.
I've never had a bad experience here. I've been for flu shots with my kids, renewal of my medicare card, as well as blood tests that I was sent for by my doctor. Every time it's been quick, clean, and friendly. I'm a hard stick for blood draws and the phlebotomist on duty was gentle and got me on the first try. Glad to have such a great resource so close, and the new building is so much better and more convenient for the community.
Wow! I called twice since the first time they hung up on me before even being able to speak to her and the second time she answer and didn't want to help , clearly... She transfer the line straight to someone voicemail and didn't even tell me who they were and why? She wanted to get rid of me. No help what so ever ! Do not even bother waisted 20 minutes. No one cares.
Wonderful blood test experience from start to finish, especially during COVID. The receptionist Lucia? was very clear and helpful, and the nurses who did my bloodwork were kind and funny! Definitely recommend making an appointment online with them.
The centre & staff are nice....But, the telephone system, trying to make an appointment etc is an absolute nightmare, calls re-directed, not answering etc.....and its been like this for years, no change. Several or more frustrating calls are req'd