City Climb Gym

Honestly hate to give any place a bad review but I had a terrible experience at this gym. I've been climbing for 10 years indoors/outdoors and in that time I've been to a couple dozen+ gyms all over the country. I was passing through New Haven visiting friends and needed to get a workout in and stopped at City Climb. This place gave the impression of being really poorly managed and was not up to basic standards. When I arrived there was no one at the desk, but three people bouldering. I waited for 5 minutes until one of them wandered over, as if I'd interrupted his sesh. I gave him a $20 for a $15 day pass and he didn't have enough change in the register. He gave me 4 ones and said "that's going to have to be good enough", not even in a joking tone. What!?* He had to go into his own wallet to give me another dollar in quarters. The gym is FILTHY dirty. I'm used to dirtbagginess but this was next level. The holds were disgusting. The mats were disgusting and beaten to almost uselessness. Do they clean or replace anything here??? Where is the care? The vibe was whatever. I was there at 3 pm on a Monday so not exactly peak crowd/vibes time. The gym is small and the setting was not amazing. But smallness is not a big deal if you have good customer service and a tight run ship. This place seemed to have neither. If you're a college student with no car or something, sure go here, you can make it work. But if you have options I'd look elsewhere. *It wasn't about the dollar, it's the principle. Like, c'mon, who does that?
9 years ago (25-11-2017)

Great place! Rich is super friendly, knowledgeable, and helpful. Was able to accommodate a large group (7) on short notice and had a great time. Highly recommend for 1st time climbers and experienced climbers alike.
9 years ago (29-05-2017)

Great gym with lots of options and friendly, knowledgable staff
9 years ago (12-10-2017)

My first climbing gym couldn't have been better!
9 years ago (16-09-2017)

Sure it's small and the mats are old, but it's people that make the gym. Great community and great setters.
10 years ago (25-12-2016)