Citizens Bank, Waukesha Office

Location is rather small. Limited services. Meeting room on second floor is nice.
8 years ago (04-07-2017)

Friendly and fast but some employees need more training.
8 years ago (23-02-2017)

Horrible customer service! We moved and were looking for a new bank. As luck had it our company got a check issued from one of their account holders. Drove over to check it out and see about switching over. They wanted $5 to cash the check and refused to waive the fee. Despite waiting to speak to the manger "Pam" for 15 minutes while she chatted on a personal call and asking why they wouldn't waive a fee for a check issued from their bank. Pams answer " I'm not a banker" Then why does it say manager on her door at a bank and why did the clerk tell me to wait to talk to her about the fee? When I asked why My bank doesnt charge them to cash the check Pam said "Because we are not a credit union." Got my answer about switching over. Clearly stay with the credit union. More of a drive but better service. If they are this rude and unprofessional with prospective customers I can only imagine how they are with their actual clients. On the plus side there was no wait in line at this place. I'm guessing that's because no one wants to bank with them due to them looking to pay their bills by hitting anyone they can up for "Convenience Fees". Pick a different bank and get better service. Any bank since it doesn't get much worse at Citizens bank of Mukwonago.
12 years ago (13-08-2013)

Friendly staff and transactions are typically quick
8 years ago (02-12-2016)

Best bank around. Been banking here for 7+ years.
9 years ago (06-01-2016)