Cinnzeo

I went to this location to pick up two Cinnamon Buns. Upon eating them they were both very dry and tasted quite funky, their was not much glaze too or moistness. I went back to grab some water and noticed the women working their was throwing away the batch of cinnamon buns which she served us two from. Immediately I noticed she served us old expired products, we began to feel very sick after we got home. I will be following up with Food safe BC and WorkSafe BC for the food born illness obtained from this location.

This particular location charges extra for fresh orders! The 6 packs are pre made buns from the day before according to the staff but after bringing them home tasted pretty dry and stale even after heating up Yesterday’s cinnamon buns?..no thanks I purchased a 6 pack plus another large bun and had to negotiate for fresh buns…it was a big deal… If you want to purchase 6 fresh buns, they charge extra. There 6 packs are 23-25 dollars on the board yet when you purchase 6 fresh ones the price Jumps to $35 plus tax My total for 7 buns collectively came to almost $50 after tax lol Nonsense..consistently stale buns unless requested fresh. Not only are the pre made buns from the day before but the buns are also smaller than the ones sold individually.

My $30 box of buns taste and feel like 2 day old not the quality we’re used to. We won’t be back

Service here is abysmal. We were standing by the cash register for 5 minutes while the Asian lady working there just looked at us over and over and didn’t even serve us. Then someone came behind us and she served her and let her pay while we hadn’t even ordered. Like really, how pathetic!

Super fast and friendly service! The worker Min was very kind and professional!! I'm surprised he is not the manager

Was buying 15 cinnamon buns for nurses and doctors in hospital, was told that, during the pandemic, the owner has imposed a 50 cent charge per bun to have them individually packed, which would not have been charged if I only bought one. Imagine how depraved you would have to be to 1 charge people for proper sanitation in a pandemic; 2 not make an exception and profit off the need to keep people safe in a hospital. Absolutely despicable.

Quite possibly the worst service experience we have ever had. Our cinnamon bun bites were clearly stale, so I asked for a refund. The staff called the manager, I assume to ask if she should in fact give me back my $6.05. Once off the phone she went to talk/laugh about the situation with the other staff member, whom was seemingly more senior - and named Nicole. After a few moments of watching them laugh and whisper to each other, my husband asked them what is happening. Nicole looked at him and stated extremely rudely "uh, we are giving you your money back". I told her that perhaps she might want to work on her customer service skills. To the owner of this store, you may want to have a chat with Nicole and remind her that she is in a customer service job, and that politeness and manners are important if you want return business.

Went in on my break to grab a cinnamon mini twist. Staff wasn’t pleasant as she was working by herself and clearly had her hands full. The twist was hard so it went into the trash. Double check your food to make sure it’s fresh before leaving.

I cannot fathom the idea that someone would give cinnzeo anything less than 4 stars. This store sells the best cinnamon buns I've ever had and I've had a lot. I'm literally addicted to these buns. However, I will admit that every once in a while you'll end up with an under or over cooked one and you just gotta let that go. Life's too short to be upset, just get another one some other time.

If I could give it zero stars, I would. Two extremely rude teenagers working on a Saturday afternoon. Wanted to get either a different roll or have my money refunded because the one I received was stale and hard. Was snapped at by the girl running the till saying “It’s FOOD. I can’t refund or exchange food.” There are way better places in Guildford to get a treat so I’d recommend spending your money elsewhere!