CIBC Branch & ATM

I want to start off by saying to other people who are reading this review that you should write your complaint to head office as well because I don't think the manager at this branch even bothers to read the reviews. I am going to write to head office.nnIn the past, for the most part, the front staff for the customer service at the front teller for this specific location I have had a good experience. However, today was another story...The lady at the front desk was half asleep and half awake and greeted me with a set face and no smile. At first she was not helpful at all and when I requested her to do something she was not willing to and in a very put off tone said I could complete it through the app. I have always gotten the void cheque / pre-authorized payment form printed out by a teller in the past especially when starting a new job. I practically had to beg her to do it and then with much difficulty she was willing to comply. I moved to another city closed on Saturday but I came all the way to this location as a preferred branch and you are telling me that you are not willing to help me just by your body language.nnIt wasn't even busy at the bank so I don't understand why this CIBC employee was in such a bad mood and looked so tired and even if she was tough luck we are all tired and struggling but we shouldn't take it out on each other especially the customer. I was not feeling well either non-contagious and wasn't having the best day but I put a smile on my face and was trying to be pleasant and friendly while met with this lady's serious face and negative attitude. I don't be coming here again.

I am a long standing client of CIBC and I had a confirmed appointment with an investment advisor at this branch. I arrived early and asked politely to use their washroom, only to be told I could not use the washroom and should go to a nearby coffee shop instead.nnTo make matters worse, the front desk employee was unprofessional and dismissive, chatting casually with someone else, while I was trying to check in. That person was then made aware of the nature of my appointment, which is a serious breach of professionalism and confidentiality.nnThis was not an isolated incident either, the environment is consistently unwelcoming, careless, and entirely out of touch with the standards of client service one should expect from a major financial institution.nnI am now switching all of my personal and professional banking to another financial institution. I cannot in good conscience recommend this branch to anyone seeking respectful, professional service.

I came in for some help with opening a new account there for the first time and I had Rhianne help me. She was SO incredibly nice, patient and just a cool person all around. Great customer service and if I ever need anything else I’ll be asking for her specifically!

A rude staff named Rhianne showed we are not welcome to open an account in this branch. We feel humiliated the way she respond to our concern. If you want your day not to be ruin, get rid of that staff or even this branch.

I did not understand the role of the advisors who sit there all day if they only show me what to do by opening their website. I can do it myself. They are not allowed to open a simple checking or tfsa account. You need to call and sign so many documents and scan and upload to their system. If something missing you are suck. Underwhelming!!