CIBC Branch & ATM

I forget the name of the lady that helped me the other day. I want to say it was Tracy, but I could be wrong. Anyways she was very helpful and friendly. She made me feel that my switch to CIBC was a good one. Thank you!!nnThis was the Niagara Square branch I visited.

I had a fantastic experience at the CIBC branch on 7555 Montrose Road, thanks to Lisa Simmonds White. I walked in without an appointment, and despite it being close to closing time, Lisa was incredibly accommodating, kind, and professional. She went above and beyond to assist me in opening my account, making the entire process smooth and hassle-free. Her exceptional customer service and willingness to help truly stood out. I highly appreciate her dedication and would highly recommend her to anyone visiting this branch!nnLet me know if you’d like any tweaks!

Today when I was talking to the bank person today her name was kd when I was try to understand her an when I try to say something all she did was interrupt an make problems worse an also she was talking back at me an was very rude had an attitude too an it was near the end I had to get up an leave because she ignored me what I try to say or also not helpful she very unprofessiona l what i need something also kd very rude and disrespectful and very rude she has no manners she very rude to me an said am a waste of time when I try to say something and kd bank advicer is rude everyone be aware of ask for someone else instead of her disappointed with this bank need improvement

All i wanted to do is to talk to an financial advicer what I wanted to do. She totally assumed I was going to pay cash, which I never said. I just needed info on how to go about to pay off a loan. Bad results. Bad telephone communication on her part. Discouraging to say the least. No appointment was made.

I recently visited the CIBC branch, and it was a wonderful experience. The branch manager, Lisa, was outstanding—professional, approachable, and truly helpful. Her exceptional customer service made my visit smooth and pleasant. Thank you, Lisa, for going above and beyond!